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Register Your Interest: Redesigning the Customer Experience for Aged Care

Winc Australia

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Register Your Interest: Aged Care CX Summit
 
 
A new, best in breed partnership between WINC, Lenovo and Australian Business Consulting and Solutions tailored to the needs of the Aged Care sector.

Ageing gives rise to frustration with physical limitations, fears of emotional disconnection and social isolation. In addition, changes to government regulations are set to transform the aged care sector and increasing competition will also put pressure on many aged care providers. How will your business cope with these changes? Are you in the best position to deliver a high level of resident care while still remaining competitive? How can technology enable new experiences and human connection?

The Program
A new, best in breed partnership between WINC, Lenovo and the Australian Business Consulting and Solutions, created to deliver excellence in Aged Care CX and support businesses in adapting to new legislation and customer expectation. Open to the leaders of Aged Care businesses (and a plus one for their relevant senior team members).

The program has been developed using service design principles, and has a proven track record in business transformation using a blend of group learning, interactive workshops and individual coaching.

The program runs over two weeks, with four intensive learning sessions, supported by two individual mentoring sessions and one-on-one technology consultations
.

Who Should Attend?
CEOs, General Managers and Managing Directors as well as an additional Team member.

Date and Location
The Aged Care CX Summit takes place in mid-February 2018 in Brisbane, with four intensive learning sessions, supported by two individual mentoring sessions and one-on-one technology consultations.

Agenda
  1. Positioning
    Understanding CX in aged care, adapting to a customer-first mindset. Reinvigorate your USP, objective and goal setting
  2. Audiences
    Consumer insight, influences, habits and technology engagement, customer journey mapping, persona creation, comms planning
  3. Designing the Customer Experience
    Digital and physical touchpoints, VR, AI and automation, identify gaps in tech or skills, engagement plan
  4. Delivering Success
    Scalable solutions, managed cloud solutions, user adoption pathways, investments and partnerships, ROI and change management

Places are strictly limited to ensure an optimal workshop environment and valuable one-to-one coaching.

Aged Care business leaders are encouraged to register their interest and shortlisted participants will be notified by December 20th. Places are limited and a wait list will be available.

Each participant receives a complimentary one year licence to diagnostic and business planning tool Business Propel Professional, valued at $599. 


 
REGISTER YOUR INTEREST
Regards,

Sean Matthews
Head of Care ANZ

Winc Australia Pty Ltd
163 O'Riordan Street Mascot NSW 2020
Mobile: 0437 148 168
Email: sean.matthews@winc.com.au 
Web: www.winc.com.au

 
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If you experience any difficulties using the unsubscribe link, please send an email to sean.matthews@winc.com.au with 'Unsubscribe' in the subject line.
WINC Pty Limited. ABN: 94 000 728 398. Phone: 13 26 44

 

Have questions about Register Your Interest: Redesigning the Customer Experience for Aged Care? Contact Winc Australia

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Where


Brisbane City

Brisbane City, QLD 4000
Australia

Register Your Interest: Redesigning the Customer Experience for Aged Care
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