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Regional Health Breakfast - Echuca / Moama - April 2017
Wed. 19 April 2017, 7:30 am – 9:30 am AEST
Regional Health Networking Breakfast hosted by Echuca Regional Health
Wednesday April 19th 2017
The challenges of delivering exceptional customer service in a healthcare environment is very complex. Your customers are not dining out, heading away for a holiday, or buying the weekly groceries, they are often in a situation and a place that they just don’t want to be in!
Often the behaviour your health care team members are dealing with is not rational behaviour and is underpinned by fear and anxiety. Motivating and inspiring our staff to deliver the best experience for those who find themselves in a range of healthcare situations is challenging but can be very rewarding. The impact our people can have on the experience of our patients, carers and families in our facilities is very powerful, they are the ones that can make the big difference to a difficult and sometimes life changing experience.
This session is focused on reinvigorating your Healthcare team to deliver moments that matter to your customers, clients and patients.
It will pose some questions such as:
Do your team understand their contribute to the bigger picture?
What is your Customer Focus Strategy?
Are they proud of what they do?
Do they understand the role they play and the impact they have?
Are they getting recognition for the role they play?
Do they understand their place in the complex healthcare/hospital network?
Are they equipped to deal with challenging patient/customer behaviour?
This session will be facilitated by Sharon Kneale, Director Time2talk Leadership. Sharon started her career as a Nurse and spent many years in the Pharmaceutical Industry working extensively in Melbourne Hospitals and specialised healthcare facilities.
Time2talk Leadership now partners with a number of healthcare organisations to assist in building cultures and leaders that will help your healthcare facility be the best it can be and deliver the exceptional patient experience.
Date: Wednesday 19th April, 2017
Location: Education Centre at Echuca Regional Health, 226 Service St, Echuca VIC 3564
Time: 7.30am - 9.30am
Cost: $30 (GST incl.) includes breakfast and information handouts