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Receptionist Skills Training

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Perth

Perth, WA 6000

Australia

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Receptionist Skills Training


https://www.paramountplus.com.au/training/receptionist-training/

About Receptionist Skills Training Sessions
The Receptionist is the first person who deals with any calls or business for your company and therefore, should be provided the resources and solutions they need for them to enhance their performance in addition to skills when it comes to dealing with clients both private or over the phone. This one-day training will provide solutions and supply new techniques so you will be able to communicate better. Part of the training include mastering body language and emotions, perception, recollection of names and even faces, as well as dealing with stress. Since this is a customized training format, you will also learn from the experiences of others and discuss solutions that will improve your skills at work.

Subjects Covered from the Receptionist Skills Training Session
The units that are covered in this training session will give you the skills and methods to meet the needs of people and be able to provide exemplary professional client service as a Receptionist.
Greeting/building rapport within seconds
The Way to screen calls correctly
Answering machines methods
Receiving and making calls
Professional telephone skills
Complaint handling/ disarming clients
Collecting messages correctly
Communicating in the workplace
Vocal use/word importance
Responsibilities and duties
Participate in workplace safety procedures
Process and maintain workplace information
Deliver a WOW service to customers
Questioning techniques
Telephone essentials- Tips to increase performance
Essential reception skills
Body language indicates

Receptionist Skills Training Summary
The position of the Receptionist is an significant role in a company and can also be a source of stress occasionally. In this session, we will help you develop attitude, communication skills, handling of irate and complaining customers, controlling emotions, and other abilities that all receptionists must possess. You will also receive the training on how best to handle difficult people, learn the art of multi-tasking efficiently, and other elements that are necessary in a Receptionist. If your company is in need of a super receptionist then this training or workshop is for you. Call us today to find out more.
Receptionist training options in most major cities Adelaide, Canberra, Sydney, Parramatta, Gold Coast, Perth, Brisbane, Darwin

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Perth

Perth, WA 6000

Australia

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