$548.90

Quality Management for Customer Success - Sydney

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Location

Rydges Hotel

389 Pitt Street

Sydney, NSW 2000

Australia

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Refund Policy

Refund Policy

Refunds up to 30 days before event

Event description

Description

COPC® Quality Management for Customer Success will teach you the techniques used by industry leaders to ensure the quality function drives improvement in the customer experience AND provides value to the wider business. This course is designed to provide you with practical skills and knowledge that can be used to benchmark your own business against world-class standards, while helping you design a quality framework from the ground up.

What you will learn:

  • How to design quality forms to maximise value
  • How to use statistics to determine optimal sample size
  • The sampling approaches used by industry leaders
  • The 5 steps to ensure QA calibration
  • The type and frequency of quality analysis to drive performance
  • How to drive improvement at the program and individual level
  • How to quantify the value of the quality function
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Date and Time

Location

Rydges Hotel

389 Pitt Street

Sydney, NSW 2000

Australia

View Map

Refund Policy

Refunds up to 30 days before event

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