$30

PSS 2019: Handle with Care—staff safety and defusing situations where indiv...

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FamilyCare

19 Welsford Street

Shepparton, VIC 3630

Australia

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Handle with Care—staff safety and defusing situations where individuals may be aggressive

This training covers managing your own feelings in difficult circumstances; minimising risk; legal issues; guidelines for managing difficult situations; general principles for managing difficult behaviour; using language that does not create resistance; a suggested structure for some difficult conversations; dealing with individuals according to their different anger triggers and; communication skills and strategies for defusing situations where individuals may be aggressive.

David Cherry and Associates

David Cherry is a Clinical and Forensic Psychologist who has been working for over 35 years and has been involved in providing training for more than 25 years.

David and his team of trainers all have extensive experience in providing training for staff in the health, welfare, disability, housing, education and aged care sectors, as well as staff in local, state and commonwealth government.


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FamilyCare

19 Welsford Street

Shepparton, VIC 3630

Australia

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