Professional Telephone Skills Training CoursePD TrainingMonday, 25 February 2019 from 9:00 am to 4:30 pm (AEDT) |
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Event Details
Learn how to communicate more professionally on the telephone, manage difficult customers, improve your listening skills and much more with our 1-day, Professional Telephone Skills Course. This course was developed to help your staff conduct better, business-related phone conversations and provide excellent service and support via the telephone.
In the PD Training course you will learn skills like improving your phone "voice", what words should never be used, how to use effective questioning techniques, dealing with angry customers, what to say when leaving voicemails, staying in control of the call and much more.
This practical and engaging training course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Parramatta, Canberra and Perth.
Please click on the Public Class tab below to view our Professional Telephone Skills Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.
Learning Outcomes
- Learn how to provide effective client service over the phone
- Project a professional image over the phone
- Master a professional, effective & reassuring telephone voice
- Gain client's trust using proven communication techniques
- Learn to question effectively over the phone
- Master proven techniques to professionally manage irate customers
- Learn tips for handling a busy reception
- Phrase words more effectively for positive and clearer communication
- Establish the right words for unambiguous, positive & productive communication
- Leave effective voicemail messages
Course Outline
| Professional Telephone Skills Training Course - Lesson 1 Providing Effective Client Service
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Professional Telephone Skills Training Course - Lesson 2 Your Personality/Your Telephone Voice
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| Professional Telephone Skills Training Course - Lesson 3 Gaining Your Client’s Trust
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Professional Telephone Skills Training Course - Lesson 4 Handling Barriers Over The Phone
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| Professional Telephone Skills Training Course - Lesson 5 Effective Questioning
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Professional Telephone Skills Training Course - Lesson 6 Irate Clients
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| Professional Telephone Skills Training Course - Lesson 7 Prepare Yourself
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Professional Telephone Skills Training Course - Lesson 8 Reception Tips
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| Professional Telephone Skills Training Course - Lesson 9 Professional Voicemail Messages
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Professional Telephone Skills Training Course - Lesson 10 Reflections
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Have questions about Professional Telephone Skills Training Course?
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When & Where
Canberra
Dialogue
4 National Circuit
Canberra,
ACT 2600
Australia
Monday, 25 February 2019 from 9:00 am to 4:30 pm (AEDT)
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PD Training
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