Actions and Detail Panel
Problem Space Research with Indi Young (remote host)
Sat. 23 July 2016, 9:30 am – 1:00 pm AEST
Organizations are starting to realise they’ve not invested enough in understanding the problem space. They’ve been spending budget studying their solution, its design, and its use through quantitative and qualitative methods. The workshop begins with discussion about when solution-facing exploration is needed, and when it is not. We talk about coming at this exploration from a place where you don’t care about solutions, but instead care only (for the time being) about what each person is trying to accomplish in the larger sense. The discussion then turns to the kinds of assumptions we make in business. We cover the topic of developing cognitive empathy, as opposed to applying it, and dive deep into the skills required to conduct good listening sessions.
Scoping a study
The workshop is highly interactive, with recommendations from Indi for individual situations, backgrounds, and personalities. The day is peppered with group exercises as well as solo and paired exercises. Questions are welcome at any point.
Skills you will develop:
Understanding of the difference between problem-facing and solution-facing research
The ability to begin recognizing assumptions and investigating them
A personal method to practice deep listening
An approach for enriching your creative ideas
Techniques to pave the way for better collaboration at work
About Indi Young
Indi Young is an empathy-based design researcher and coach in the technology world. She helps organizations understand the people they support as humans, not just as “users.” She co-founded the UX agency Adaptive Path. She is the author of two books, Mental Models and Practical Empathy and publishes on Medium and her newsletter Indi In Your Inbox.
Note: IxDA are remote hosting Indi Young via video conference from California for this workshop.
Refund policy: We understand that things change so a full refund is available until 1 week before event. A 50% refund is available between a week and 2 days before the event. 2days or less notice will forfeit the ticket price. Tickets ARE transferable so if you can't make it, let us know who you'd like to transfer it to and that's fine!