Question 1

Dietary Requirement

Accepted Answer

We can cater to most dietary requirements if given advance notice. It is essential that you advise us at the time of booking if you or your guests have any special dietary requirements. We cannot guarantee that dietary requirements can be catered for if not notified 72 hours prior to dining.

Question 2

Grace Period

Accepted Answer

Please be aware that there is a 15-minute grace period. After that, the team may not be available at the door to welcome you. Please note that calling after this grace period might be difficult due to poor phone signal in the aquarium and result in you missing out on the experience.

Question 3

Reservation for Parties of 3 or More

Accepted Answer

For bookings with more than two people, please utilise the add-ons section during the checkout process to include any extra guests at your table.

Question 4

Cakeage Fee

Accepted Answer

You are more than welcome to bring a cake. Please ensure it is clearly labelled with the booking name and storage instructions. We charge a cakeage fee of $3 per person for groups of 1-9 people and $30 flat rate for groups of 10+. This covers storage, handling, cutting, plating and serving.

Question 5

Children

Accepted Answer

We welcome diners from the age of 16 years and older, however, please be aware that no reduction in menu size or price is available. We do not offer a children’s menu.

Question 6

Changes in Booking

Accepted Answer

Any requests for date changes must be made with at least 72 hours' notice; strictly no exception. Transfer fee applies.

Question 7

Cancellation and No Shows

Accepted Answer

Tickets are non-refundable in the case of cancellation due to change of mind (including errors when making bookings online and changes in personal circumstances), reductions in the number of guests dining or in the event of a no-show.

Question 8

What if my preferred date is not listed?

Accepted Answer

Availability is limited year-round, with dates being released six weeks in advance. Please select a reservation date from the following available options. For larger group bookings, please get in touch with our friendly team at (03) 9682 1777 or by reaching out to rem@seg.melbourne

Question 9

Are there any restrictions in the venue?

Accepted Answer

A few things to keep in mind that are not permitted  - open flame, sparklers, balloons, confetti/glitter and real petal confetti.
SEA LIFE is an aquarium and must work around the animals needs first and foremost. When in doubt, please email rem@seg.melbourne to see if something is permitted.

Question 10

Gift Card and Voucher

Accepted Answer

We do not provide vouchers. Gift cards and vouchers are legally required to have a minimum three-year expiry period. As subcontractors, our future at the venue is uncertain.

Question 11

Will I be completely alone?

Accepted Answer

During your visit, you'll share the aquarium with other diners. The Coral Atoll space has 4 tables near the tanks; you will not see these guests during your meal, but there may be background noise. In other spaces, you get an exclusive table.

Question 12

Dress Code

Accepted Answer

Smart casual

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Private Dining at SEA LIFE Melbourne presented by Showtime Event Group