Why is SIRS and Incident Management important?

From 1 July 2022, the Serious Incident Response Scheme (SIRS) will be expanded from residential care to include in-home aged care services including HCPs, CHSP and Flexible Care Services. The Department of Health state that: "This will provide greater protections to more than one million senior Australians receiving in-home aged care services".

The Royal Commission made several recommendations regarding importance of reporting serious incidents, increased accountability of providers and scrutiny of the regulator (Recommendations: 97, 100, 103, 105). Many home care providers do not have adequate processes for incident management and will struggle to meet the requirement of SIRS.

Regardless of the regulatory implications, identifying, responding, reporting and analysing incidents and 'near-misses' is a crucial component of delivering high quality care and safety to consumers.

Overview

This webinar will equip your organisation to plan and implement a robust incident management system that will provide a sound foundation for meeting the requirements related to SIRS. This webinar will give you a comprehensive guide to what you need to have in place and how you can prepare the workforce and your systems for SIRS. This webinar will also assist you to implement a system that provides useful data for quality improvement purposes.

Learning Outcomes

By the end of this webinar course, you will be able to:

✔ Describe an incident management system

✔Plan and prepare for introduction of the SIRS in home care

✔ Assess your current Incident Management System (IMS) for compliance

✔ Implement risk assessment, preventing and managing incidents

✔ Implement a system to assess incidents, conduct analysis, trending of incidents for continuous improvement

✔ Determine appropriate corrective actions to minimise a reoccurrence

✔ Identify behavioural indicators and physical signs of abuse or mistreatment

✔ Integrate consumer/client choice, risk and mitigating or reducing the risk of incidents

✔ Determine staff roles and responsibilities regarding incident management and reporting

✔ Report and analyse incidents and 'near misses' to drive improvement and an improved culture

✔ Describe requirements in terms of information management: collection, recording, storage and privacy

✔ Plan training so the workforce can support consumers/clients and families when an incident occurs

✔ Plan training so the workforce can prevent, recognise, respond and report incidents

✔ Establish oversight and accountability of the governing body in ensuring the effectiveness of the IMS

Recognition

All attendees will receive a Statement of Attendance upon completion of an assessment as evidence of Continuing Professional Development hours.

Who will benefit most from this webinar?

This webinar is suitable for managers, educators, registered nurses, quality officers and case managers/coordinators. It may also be beneficial for those with responsibility for design and implementation of data systems and reporting.

Benefits to providers and consumers

This will assist providers to meet the requirements of the Aged Care Quality Standards in relation to SIRS and incident management. It will also equip management to support the workforce to identify, respond to and report serious incidents and 'near-misses'. It Consumers will benefit from a workforce that is responsive and alert to incident prevention and management.

Date:

• 15th February 2022

Times:

• 1.00pm - 4.00pm – New South Wales, Victoria, Tasmania and the Australian Capital Territory
• 12noon - 3.00pm Queensland
• 12.30pm -3.30pm - South Australia
• 11.30 -2.30pm - Northern Territory
• 10.00am - 1.00pm - Western Australia

Inclusions

• PDF of PowerPoint presentation
• Downloadable workbook
• Downloadable tools and resources

Learner requirements

• Computer or mobile device
• A stable internet connection (broadband/4G+ recommended)
• Speakers and a microphone are optional

Investment: $ 397 plus GST

Views of previous attendees

• "As always a great quality workshop and content! Lorraine has her finger on the pulse." - Deb Williams (Sector Support Development and Training, Wesley Mission)

• "Lots of good practical info to go away with." - Andrew Dimopoulos (Director, InHome Care SA)

Facilitators:

• Lorraine Poulos - is a Registered Nurse, Grad Cert. Health Service Management, Fellow Case Management Society of Australia, Qualified Lead Auditor Quality Systems, Certificate 1V Workplace Training, and Education

• James Lim - works within the public and private community service has provided him with a wealth of experience in change management, integration of services, governance, risk management, and improving customer care experience and delivering quality services.

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