There’s no denying the practice manager is at the epicentre of the modern dental practice. Despite the dentist's name being on the door, very often the business functions around the leadership of the practice manager.

We at Prime Practice recognise the crucial role that the Practice Manager plays in the success of the business and this 1-day workshop aims to provide them with the essential skills to be running a successful practice.

Business acumen - Think like a patient, act as an owner:

• Quality control for the patient at every step
• Key Performance Indicators/ KPIs
• Analysing key reports to support your practice owner

People Management - How to gain, train and retain your team:

• Alleviating recruitment stresses and the importance of contracts
• Training and motivating your team to succeed

Customer service culture - Creating an aligned and consistent team:

• Creating practice standards and protocols
• What you need to know about marketing and patient retention
• Fostering a patient- focused culture in your practice

Practice compliance:

• Staying on top of regulatory compliance
• WH&S and infection control procedures
• Creating standards

Outcomes for the day:

• Improve practice performance and production
• Greater team alignment reducing inefficiency and waste
• Increased patient satisfaction
• Reduce stress for the dentist

Timings:

• Registration from 8am
• Start 8:30am
• End 4:30pm

Click here to download the workshop flyer

CPD hours available - up to 7 CPD points

CPD Accreditation

Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.

Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.

* Number of accredited CPD hours depends on the length of the workshop.