$100

Port Macquarie: Health Care Reception & Administration Training

Event Information

Share this event

Date and Time

Location

Location

Sails Port Macquarie by Rydges

20 Park Street

Port Macquarie, NSW 2444

Australia

View Map

Refund Policy

Refund Policy

Refunds up to 7 days before event

Eventbrite's fee is nonrefundable.

Event description
Designed to equip reception and administration staff with the skills they need to effectively perform their busy and demanding role.

About this Event

This interactive workshop is designed to equip reception and administration staff working in a broad range of health care practices including GP, medical specialist, allied health and dental, with the skills they need to effectively perform their busy and demanding role. This workshop will provide practical advice and resources, with a range of topics discussed using a case study and scenario approach.

This workshop is a great opportunity to spend some time with other practice administrators to share ideas, knowledge and experiences. Bring your questions to discuss and have them resolved by a panel of subject matter experts.

Overview

Reception and administration staff are key to any organisation running professionally and smoothly. Within the health care setting, they are on the frontlines of keeping patients happy as well as supporting the practice team. They need to work professionally and seamlessly, regardless of how busy and challenging things get. Topics to be discussed include:

  • Documentation and reporting, including responsibilities and expectations in relation to confidentiality, privacy and security.
  • Common professional and ethical dilemmas faced working in a health care practice, including:
    • dealing with aggressive behaviour
    • inclusivity and diversity
    • identifying and managing risks
    • observing and chaperoning of patients.

Learning Outcomes

By attending this workshop, participants will have increased their confidence, knowledge and skills to enable them to:

  • Identify and apply best practice standards relating to confidentiality, privacy and security.
  • Understand their role in identifying risks impacting the health care practice.
  • Manage difficult and aggressive patients, including strategies for dealing with the waiting room environment.
  • Understand and apply their responsibilities in supporting inclusitivity and diversity in the workplace.
  • Understand the requirements of the observer in the practice environment.

Cost

Registration is $100 and includes 3 hours of professionally delivered educational content, lunch, and the opportunity to have your questions resolved by a panel of subject matter experts.

Event Schedule

12:00pm - Registration, Lunch & Networking

1:00pm - Introduction and Welcome

1:15pm - Presentation and Case Study Discussion

3:00pm - Interactive Discussion and Q&A

4:00pm - Close

Presenters

Angela Mason-Lynch is a Risk Advisor for Avant. She has extensive experience managing practices of various disciplines and sizes.

Rockey Ruperto is the Legal and Policy Officer for Avant. He advocates for changes to health related legislation, regulation and policy with the aim of making a positive difference to the practise of medicine.

More Information

For more information on this event please contact North Coast GP Training via email info@ncgpt.org.au or 02 5632 1250.

Health Workforce Professional Development events are funded by the North Coast Primary Health Network, an Australian Government initiative.

Share with friends

Date and Time

Location

Sails Port Macquarie by Rydges

20 Park Street

Port Macquarie, NSW 2444

Australia

View Map

Refund Policy

Refunds up to 7 days before event

Eventbrite's fee is nonrefundable.

Save This Event

Event Saved