$795 – $1,695

Planning & Implementing a Public Sector CRM - Canberra

Event Information

Share this event

Date and Time

Location

Location

Cliftons' Corporate Venues: Canberra

2/10 Moore St

Canberra, ACT 2601

Australia

View Map

Event description

Description

An information-intensive learning experience, to equip executives, senior and project managers, key stakeholders, business analysts, and users, on the "science of CRM" and citizen experience.

Harnessing hands-on expertise gained through numerous public sector programs and research into best practice and thought leadership, the two days will validate or enhance your existing plans, while mitigating all too common risks. Attendees claim they learned to reduce their program costs and deliver more within the budgets they had.

Vendor independent and unbiased, this course is designed for business, not technology personnel, so that executives and users can better identify potential issues, adopt powerful frameworks and methodologies, gain savvy perspectives and scope short-term tactical and medium-term strategic requirements. However, technical personnel will gain deeper insights on how IT can better understand and support customer centricity initiatives.

Foundation Day 1 focusses on how you can best:

  • Derisk your CRM enhancements or replacement
  • Adopt the Nine Building Block Framework
  • Develop a compelling Business Case & Project Plan
  • Achieve procurement compliance
  • Estimate needed resources, skills & schedules
  • Scope & budget a self-funding program of work
  • Determine which: Agile, Waterfall or Hybrid deployment
  • Evaluate & select best fit technologies using a fast track "Heat Map" matrix
  • Evaluate, select & engage the right implementation partners
  • Build long-term organizational buy-in & enthusiasm
  • Effectively manage expectations, communications & training

Practitioner Day 2 will address how you can best:

  • Negotiate tight licensing & services contracts
  • Define and establish workable vendor ground rules
  • Avoid process re-engineering traps and pain.
  • Resolve integration dilemmas & scaleability risks
  • Define & create the 'single views of citizen'
  • Identify & resolve citizen data integrity issues
  • Use "voice of citizen" to rebuild perceptions & trust
  • Harness change management to ensure benefits' continuity.

FAQs

Is a workbook supplied?

Registrants receive a full workbook to keep for future reference. Upon email request, attendees can also obtain an electronic copy of the presentation for personal use.

How many attendees are allowed per class?

Class sizes are strictly limited to a maximum of twelve (12) students to ensure participation and involvement.

What is your refund policy?

Cancellations are accepted online thirty (30) days prior to the event. Details of how to cancel are included in your registration confirmation email. Registration fees paid will be refunded within seven days less an administration and booking fee of $AUD100 per delegate.

Can multiple delegates share one registration?

Yes, substitute delegates are permitted at minimums of a half day, however, only one workbook will be provided.

How can I contact the organizer?

Please email admin@customerstrategies.com for a prompt response. If urgent, please contact 0414 700 703

Share with friends

Date and Time

Location

Cliftons' Corporate Venues: Canberra

2/10 Moore St

Canberra, ACT 2601

Australia

View Map

Save This Event

Event Saved