Performance Management Essentials - Manage People Performance - 30 October

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ServCorp Boardroom

Level 2

1 Riverside Quay

Southbank, VIC 3006

Australia

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Refunds up to 7 days before event

Eventbrite's fee is nonrefundable.

Event description
Today more than ever, leaders, managers and small business owners are struggling to have honest, open and CRUCIAL conversations with staff

About this Event

Today more than ever, leaders, managers and small business owners are struggling to have honest, open and CRUCIAL conversations with staff regarding performance. No matter what your industry or profession, you can't afford NOT to have conversations that make a difference. But to have these conversations, you have to know what to say, when and how.

In this 1-day, hands-on Manage People Performance workshop you'll learn how to:

> Boost your confidence and learn how to get to the point

> How to use the ‘right words’ to ensure understanding

> Optimise your personal feedback to staff through targeted coaching

> Grow your skill in dealing with personal issues and uncomfortable conversations

> How to prevent having the same conversation with staff again and again

> Design and frame a crucial conversation and apply it in our *P.M Simulator

> Understand your personal communication style and how to adapt to others

PLUS: Lots of tips and tricks to accelerate efficiency and effectiveness for yourself, your team and your business

PLUS PLUS: Practice, feedback, review and practice with our trained Actor staff and Master facilitator to have your confidence soar in any crucial conversation!

This Manage People Performance workshop is hands on and gives every participant personal attention - so seats are limited. Book yours today.

What past attendees have said about the Kameleons - Developing Leaders Manage People Performance Workshop:

"Michael delivered the training based on a detailed brief provided by us, and designed the course specifically to ensure the course would suit his target audience and was aligned to our organisation’s current practices. The feedback received was very positive and having attended the program myself, I found the course to be practical and invaluable. Michael is an experienced facilitator with an engaging communication style.."

- Dixie Villaneuva, HR Manager

"I have completed a number of these courses in my time and found this course to be one of the best.  Michael’s facilitation style was professional, yet relaxed, and as a result put our staff at ease.  Michael created a great learning and networking environment."

- Craig Honey, CEO

"We all hear many words of wisdom through peers and academia explaining why it's a good idea to use performance management but this was the first time anybody had offered me effective, practical advice on how to apply it. I found Michael's style to be direct and informal, using practical language backed up with minimal theoretical frameworks. The role plays with actors were high impact and a great twist on an old topic. Highly recommended"

- Chris McKee, Technical Development & Design Manager

"I found Michael to have a very down to earth approach to his training and this made it credible and easy to relate to.  The structure and content of the training was broad enough to cover most aspects of the work experiences which would be encountered.  By including the actors as part of the scenario training it provided a genuine reflection of how a staff member may react in a real life situation. That made each manager decide how they would respond in that situation. I learnt a lot from his training and I am sure the other participants did also."

- Chris Anderson, Site Security Manager

Full Course Outline:

Part 1: THE BASICS

  1. From difficult conversations to crucial conversations
  2. Your personal ‘sticking points’
  3. The upstream and downstream of performance management
  4. Understanding your team expectations, likes and dislikes

Part 2: CONTENT

  1. How to deliver highly effective feedback
  2. Knowing the right language to use
  3. The DRIFT model for preparing and framing a crucial conversation
  4. How to avoid common mistakes

Part 3: PERFORMANCE MANAGEMENT SIMULATOR

  1. How to deal with conversation ‘turbulence’
  2. Performance Management Simulator - Scenario 1
  3. Expert Coaching, review, feedback
  4. Simple steps for more strategic and effective interactions

Part 4: ADVANCED CRUCIAL CONVERSATIONS

  1. Performance Management Simulator - Scenario 2
  2. Expert Coaching, review, feedback
  3. Performance Management Simulator - Scenario 2
  4. Strategies and tools for staying on track

#peopleperformance #performancemanagement #crucialconversations #difficultconversations #highperformingteams #businessperformance #businessworkshopmelbourne #michaelpeiniger #kameleons #developingleaders

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Date and Time

Location

ServCorp Boardroom

Level 2

1 Riverside Quay

Southbank, VIC 3006

Australia

View Map

Refund Policy

Refunds up to 7 days before event

Eventbrite's fee is nonrefundable.

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