$50

Peeking into the Future - Snapshot - Making Consumer Engagement Frameworks...

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Location

The Platform Perth

256 Adelaide Terrace

#3

Perth, WA 6000

Australia

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Refund Policy

Refund Policy

Refunds up to 7 days before event

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Description

People are supposed to be at the heart of our health services, but in reality this can be difficult to achieve. Activated health consumers and community members can help positively influence change. Come and hear Dr Avi outline the 6E Framework developed by Energesse as a step-by-step guide to holistically improve the patient experience and consumer engagement in an integrated manner. The 6E briefing session shares insights into evidence-based learnings and best practices from US, UK, Australia and Asia. This follows a formal workshop for health department staff and other interested stakeholders to understand the possibilities beyond current patient improvement initiatives.

It provides education in a modular format on patient journey mapping and the importance of real-time patient feedback (experience). It encapsulates patient ‘stories’ and feelings (emotions) to build one clear purpose for staff to follow (engagement) in improving the patient journey. The framework also helps consumers understand how they feed into patient experience strategies and solutions (execution) that allow for measurable and repeated successes (excellence). Ultimately, the framework develops capability in patient experience (evolution) at the level of the individual clinician, manager, team, department and organisation.

This is not a funded event and therefore HCC has had to charge bring Dr Avi over. Price includes afternoon tea.

The event is being held at The Platform which is a collective and event space for not-for-profits, social enterprises and industry groups. The aim is to build a community of purpose-driven individuals using their unique gifts to collectively affect change in our world.

Street parking is limited but there are regular buses up St George's Tce.

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Date and Time

Location

The Platform Perth

256 Adelaide Terrace

#3

Perth, WA 6000

Australia

View Map

Refund Policy

Refunds up to 7 days before event

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