Free

Patient Opinion Platform - Q&A with the CEO

Event Information

Share this event

Date and Time

Location

Location

Health Consumers' Council WA

40 Lord Street

#Unit 6

Perth, WA 6000

Australia

View Map

Friends Who Are Going
Event description

Description

Would you like to know more about Patient Opinion? Our new Health Minister is mandating its use in our public hospitals, and WA looks like being the first state to have all its public health services signed up to the website.

Patient Opinion is at www.patientopinion.org.au and is an Australian-wide website that allows for patients to share their patient experience. It is a moderated platform, and supports an ongoing quality improvement conversation between the patient and health service. A live, transparent feedback mechanism, it tracks the cycle from the person telling their story, to it being read, to it being responded to, and finally to track what service improvements, if any have been made. Generally, around 50% of the feedback is positive, 5% is highly critical, and 45% of it will be a mix of positive and negative. Patient Opinion in Australia mirrors the same site in the UK which has been running for some ten years.

Michael Greco is the CEO of Patient Opinion, a not for profit organisation based in Queensland. He worked on the Patient Opinion website in the UK before bringing it to Australia. He is in Perth to attend other events of 3rd August and is making time for this interactive presentaiton and Q&A session at HCC.

Share with friends

Date and Time

Location

Health Consumers' Council WA

40 Lord Street

#Unit 6

Perth, WA 6000

Australia

View Map

Save This Event

Event Saved