$77

Online Workshop : Customer Journey Mapping

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$77

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Event description
Livestream Workshop (Module 3): Learn the different types of journey mapping. Design your own Customer Journey Map.

About this Event

There has never been a more important time to activate or accelerate your customer program. Customers have changed. Customer Journey Mapping is a fundamental tool to apply to understand changing customer needs, behaviours and expectations. This 90 min workshop shows you the critical steps and considerations for your customer program.

In this online workshop we will cover:

  • Types of maps - UX, CJ, CX
  • Hierarchy of maps (chosing the right map/s for your CX project)
  • Design a customer journey map

THIS IS MODULE 1 OF THE CX & INNOVATION MASTERCLASS COURSE . YOU CAN ATTEND INDIVIDUAL MODULES OR THE COURSE.

(see our event listing for the full course)

COST

SPECIAL INTRODUCTORY PRICING

Single modules $77 ea (inc GST)

Full Course is $440 (inc GST)

Customer program delivery support services (including mentorship, research, customer strategy and advisory) available.


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YOUR FACILITATOR

Robynne Berg MBus (Mktg), MAICD, CPM is an internationally qualified customer experience and innovation consultant and an authority on customer-centric innovation. She has over 20 years experience working in customer strategy, customer experience, design thinking and innovation.

She is the principle at innovation consultancy thinkplayact a company driven by the belief that innovation and growth are ignited by bringing people, customers and ideas together in the spirit of co-creation.

Robynne has worked with organisations including: Deutsche Telekom (Germany), UBS, Deakin University, HESTA, Honda, Government of Victoria to deliver customer transformation programs.

Robynne is a qualified Blue Ocean Strategy® practitioner and a part of an international network of consultants, academics and government office.


		Online Workshop : Customer Journey Mapping image

THIS IS MODULE 1 OF THE CX & INNOVATION MASTERCLASS COURSE

(see our event listing for the full course)

The course includes:

  • 6 x highly interactive and engaging online workshops (one per week)
  • 4 x deep dive sessions
  • Handbook of activities & other useful resources
  • Templates of all key tools
  • Access to past workshop recordings
  • Live Q&A sessions


		Online Workshop : Customer Journey Mapping image
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Date and Time

Location

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Refund Policy

Refunds up to 30 days before event

Eventbrite's fee is nonrefundable.

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