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ONLINE Managing Conflict in Teams During Times of Change

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Online Webinar

Please refer to your registration email

Fitzroy, VIC 3065

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Managing Conflict in Teams During Times of Change

Conflict and difference amongst team members can occur at any time, though the process of change can provide particular fuel for tensions. Team members may withdraw or act defensively so that an atmosphere of antagonism and blame displaces one of generosity and cooperation.

What role can leaders take during these times to overt and deal effectively with conflict in teams?

Heather Pickard has worked in the AOD sector for the past 20 years and has been involved in stewarding teams through turbulent times. She is currently the Chief Executive Officer (CEO) at SHARC and will be sharing some of her wisdoms and insights into this topic. Heather is also an esteemed Change Agent Network alumna.

Some of the areas covered in this presentation include:

  • Preparing for change and forecasting the impacts on staff

  • Intervening early into challenging behaviours

  • Keeping a focus on goals, shared values and learning

  • Balancing the needs of the individual and the team

  • Managing high conflict

  • Holding the team and looking after yourself

This webinar will be most useful for those leaders who are dealing with disruptions and conflict within teams and are looking to develop strategies that will foster learning and enhance resilience.

Who should attend?

Anyone working in the Victorian AOD sector is welcome to attend. This includes all clinicians, workers, team leaders, managers, senior managers and other staff. This presentation will be most useful for those leaders.

This presentation is also offered in person in Fitzroy.


Heather Pickard, SHARC Chief Executive Officer

Heather's background is in nursing with Post Graduate studies in both organisational management and addiction studies. Her professional background over the last 20 years is in managing drug and alcohol programs including the hospital liaison team (now addiction medicine) and the community based Primary Health Care Clinic for drug users. She was a leader in the establishment of the local drug strategy response in Springvale and Dandenong, and retains strong interest in community partnerships to address challenging issues.

In 2004 she established a program for nurses experiencing substance disorders and mental health issues (VNHP), including supporting their families. Heather became the CEO of this organisation in 2006. Heather has had strong links with SHARC over many years, including being a Board Director and consultant. She became the CEO of SHARC in 2009, and believes this opportunity perfectly brings together her lived experience and professional training and experience.

Register to view the ONLINE webinar of this workshop. On completing registration, you reserve your online viewing.

You will receive an email prior to the session regarding login information and computer compatibility.

If you reserve your position prior to 10am on August 24 you'll be invited via email prior to the event to ensure you resolve compatibility issues that may arise from your viewing device. Please refer to the help line available on that email for further assistance.

If there are issues on the day, please log out, then log back in. If the issue still persists, please phone the number provided in your email.

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Online Webinar

Please refer to your registration email

Fitzroy, VIC 3065

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