$147 – $297

Multiple Dates

Online - Level #1 Leadership & Management program

Event Information

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Location

www.zoom.com - Online

Proud Mary Coffee Roasters

200 Wellington Street

Collingwood, VICTORIA 3066

Australia

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Refund Policy

Refund Policy

Refunds up to 30 days before event

Event description

Description

Level #1 Leadership and Management program is the perfect upskill program for Supervisors, Team Leaders and/or any individual who are ready to start or further their management and leadership skills with a focus on leading self, managing operations and leading others.

During our program, we will provide training and explore the skills, knowledge and character required to apply in a hospitality workplace so that each learner can practice and build their career within the hospitality industry.

Our program structure is 4-fortnightly sessions and delivered using zoom online conference (AEST) which means you can join the program from anywhere!

Session 1. Modelling high-level behaviour

Session 1 will outline the level #1 managers responsibilities and how each manager can model high-level behaviour to lead positive relationships, manage stress and develop a manager’s mindset relating to problem-solving and decision making.

Session 2. Develop teams and individuals

Implement structure and develop training skills to provide workplace training and coaching so that you support teams and individuals to achieve workplace and employment goals. Develop your delegation leadership skill and up-skill and empower your team to support business goals.

Session 3. Leading workplace culture

Model high-level behaviour to manage poor work performance and conflict and own a positive relationship with your direct report to lead results and your professional development.

Session 4. Connecting with customers

Contribute to quality and helpful custom by defining business service principles. Coordinate and manage deployment and the sequence of service to ensure efficient and effective operations to support achieving business results.


PROGRAM DELIVERY

~ Access to each session

~ Includes any presentations, surveys and activities


PROGRAM UPGRADE

~ Access to each session

~ Includes any presentations, surveys and activities

~ Access to customised communication & project management board with further articles, videos, peer reviews

~ Entry to workplace health & safety learning

~ Activities and Assessments to validate your learning

~ Option for a personalised 1:1 Coaching session

~ Certificate of Training to prove your success

~ Download and print your Certificate of Training anytime


UPCOMING GROUP DATES



YOUR TRAINER

Our Management and Leadership program is facilitated by our industry and education professional, Lisa Feeley. After attending Barista training and opening her own café in 1999, Lisa developed such a strong passion for coffee and training that before long she became a nationally qualified Trainer in Hospitality and moved to Sydney to work with Australia’s largest coffee chain. Passionate about exploring coffee and with encouragement from industry leaders, Lisa dived into the world of coffee and adult education achieving a Diploma in Training and Assessments.

Joining Proud Mary Coffee Roasters in 2015, Lisa is the driving force behind Collingwood Coffee College, a community space centered on facilitating hospitality and leadership skills and knowledge with the intention to empower people with the education to be successful in their role and become life-long learners. Lisa has a string of coffee training and hospitality qualifications under her belt. Her recognised work in the training and leadership field successfully led to the recognition of a colloquium credit towards her Master of Leadership and a post-graduate certificate of education studies.


LET'S GET STARTED

We have no minimum numbers for registration. Once you have registered, be assured that the program will go ahead. Register and pay in 3 simple steps:

1. Select your course delivery option.

2. Fill in your payment details.

3. Fill in your personal details.

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Location

www.zoom.com - Online

Proud Mary Coffee Roasters

200 Wellington Street

Collingwood, VICTORIA 3066

Australia

View Map

Refund Policy

Refunds up to 30 days before event

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