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ONLINE - Creating Welcome

Health and Community Services Workforce Council Inc.

Wednesday, 2 May 2018 from 6:30 pm to 7:30 pm (AEST)

ONLINE - Creating Welcome

Registration Information

Registration Type Sales End Price Fee GST Quantity
Registration 01/05/2018 $40.00 $0.00 $4.00

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Event Details


This ONLINE workshop is part of the ‘Deadly Conversations’ series


If you are interested in engaging better with, or increasing participation of the Aboriginal and Torres Strait Islander community in your service, creating a welcoming environment is a crucial first step.

This workshop is about setting the scene for a new staff member or visitor to your service to feel welcome and the steps you must take to ensure that feeling of welcome extends throughout their ongoing engagement with your service.

We will explore the concept of Cultural Safety, a term coined by Maori nurses, that describes ‘an environment that is spiritually, socially and emotionally safe, as well as physically safe for people where there is no assault charge, or denial of identity, who they are and what they need’.


  • Layers of organisational culture that contribute to a welcoming environment
  • Principles of cultural safety
  • Steps to creating a welcoming environment


This session is suitable for anyone keen to build strong and meaningful connections Aboriginal and Torres Strait Islander peoples.


Rona Scherer

Rona Scherer comes from the Kuku Yalanji and Mamu peoples of Far North Queensland, having a strong and active role in her homelands. She comes with diverse experiences from administration to curating art exhibitions and conducting workshops and conferences presentations.


Cultural inclusion and safety within Australia are on a very long journey. There is much work to be done within workforce and with organisations who are seeking to begin those conversations. Rona sees her current role as a Workforce Consultant as her way to support making that cultural shift towards a truly reconciled and progressive nation.


Christine Payne

Chris has been with the with the Workforce Council since 2007 where she has held various roles. Chris has worked with groups across various community sectors including youth, mental health, domestic violence and family support, working with them to gather data, prioritise needs and develop and implement workforce plans to build the capacity of the health and community services workforce.


More recently Chris’s work has focused on the development of resources to support learners with English as a second, or third language and the development and delivery of the ‘Develop Workforce in a Cultural Context’ program. Chris’s involvement in this work has developed her interest in using creative approaches to teaching & learning, particularly through embedding Aboriginal and Torres Strait Islander perspectives.


We respectfully acknowledge the traditional custodians of the land on which we do our work across Queensland. We recognise the important role Aboriginal and Torres Strait Islander peoples have within community and country. We acknowledge and appreciate the contribution of Aboriginal and Torres Strait Islander Elders and community leaders in the development of our work.

Have questions about ONLINE - Creating Welcome? Contact Health and Community Services Workforce Council Inc.

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When & Where

Level 16
100 Edward Street
Brisbane, QLD 4000

Wednesday, 2 May 2018 from 6:30 pm to 7:30 pm (AEST)

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Health and Community Services Workforce Council Inc.

Since we were founded in 1992, the Workforce Council has supported the health and community services industry to meet their current and future workforce needs, and has developed into one of Queensland’s leading industry workforce bodies.

We enjoy a reputation as an inclusive and active peak body that delivers insightful, informed and intelligent support in workforce insights, strategy and capability. 

Our team cares about the industry and has helped thousands of people to make positive improvements in their day-to-day work practices across a range of disciplines and skill-sets.

Over more than two decades, the Workforce Council has developed unique and effective expertise which is underpinned by a truly collaborative approach and deep connections with industry, community and government.

We enhance the important work being done by health and community services workers throughout Queensland who provide essential services that make our communities healthier, more liveable and cohesive.

Our vibrant industry faces increasing pressure to meet the needs of communities, families and individuals right across Queensland. The Workforce Council provides practical support and sense of connection, helping you and our industry as a whole to work well together.

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