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Office 365 - IT Technical Support Training Sessions

Office 365 Training

Office 365 - IT Technical Support Training Sessions

Ticket Information

Type Remaining Quantity
9.30am-12.30pm - Office 365 - IT Support Training Session 7 Tickets Free  
1.30pm - 4.30pm - Office 365 - IT Support Training Session 5 Tickets Free  

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Event Details


This course is designed to provide Level 1/2 support staff with the skills to support Office 365 at Macquarie University. Staff will learn about the various areas of supporting and troubleshooting users interactions with Office 365 in a three hour theory session.


Monday 21 November times:
  • 9.30am - 12.30pm
  • 1.30pm - 4.30pm

Please select your preferred time above and make a note of the specific day and time you have booked, as this may alter from the dates in the main event header on your eTicket.



Skills Gained 


After completing the course attendees will be able to:


  • Create, Manage and Administer users by using the Office 365 Administration centre
  • View and Assign licenses by using the Office 365 Administration centre
  • Create, Manage and Administer Security and Distribution groups by using the Office 365 Administration centre
  • Administer Office 365 (manage administrators, configure and set password policies, enable and administer rights management to protect confidential documents)
  • Manage User-driven Client Deployments
  • Manage IT Deployments of Office 365 ProPlus


Target Audience


This course is intended for Faculty and IT Service Desk staff who will actively support, troubleshoot and resolve staff members O365 queries and issues.





Please look through the IT Support Training manual: and familiarise yourself with the admin portal.
Professional experience as well as the following technical knowledge:


  • Cloud-based service concepts
  • Overview of Office 365 and its component services
  • Active Directory Directory Service
  • TCP/IP network routing
  • Domain Name Services (DNS)




  • Using Windows PowerShell
  • Administering Office 365 with Office 365 Admin Centre


Questions in advance

To make the training session as effective as possible please send your questions in advance to


Bring your own device

We encourage you to BYO laptop or handheld device to experience the environment as you would in your workplace.


Don't worry if you don't have one, we will have some devices available for training.

RSVP to this training by clicking attend and registering with your Macquarie University email address. Please make a note of the time, as this may differ from the eTicket header.

You do not need to print a ticket, as we will have your name noted down.

For any queries or questions about this training please email 


Best regards,

Information Technology Team

Have questions about Office 365 - IT Technical Support Training Sessions? Contact Office 365 Training

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Continuum Meeting Room, Level 3
75 Talavera Road (Luxoticca Building)
Macquarie University


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