Parent Information

Oasis Creche is an unlicensed Creche

You, as a parent, maintain responsibilty for your child. This means you must:

• Remain on the premises while your child attends the creche
• Return immediately to your child if requested to by the creche staff

To operate legally without a child care licence, creche services must meet certain requirements about:

• The age of children able to attened the creche
• How often child can attened creche
• The staff caring for children

What to Bring

• Labelled bag for belongings
• Snack (excluding nuts and whole eggs)
• Drink Bottle
• Spare clothing
• Hat for outdoor play
• Disposable nappies, wipes, pull ups (if toilet training) or underwear
• Prams for babies
• Any comforters for your child

Age Limit

• 8 weeks until 12 years of age

Bookings

• A care session is 1.5 hours in duration. No provisions for late drop off or early collection.
• Total hours of care must not exceed 12 hours in total per week, per child.
• Maxiumum of 8 care sessions may be booked per week

Sign in/Out

• Sign in/out registry must be completed to determine the where-a-bouts of the parent/caregiver should you need to be contacted

Collection of Children

• An Authorisation to Collect form must be completed when an alternative person will be collecting a child

Late Collection

• Please return to the creche before you session time is exhausted. This is to ensure staff and children ratios are adhered to at all time.
• $5.00 is payable per 5 minute intervals late (per child)
  

Food and Drinks

• All items must be labelled clearly with the child's full name.
• Strict NO NUT AND WHOLE EGG poilicy applies (Eg. Peanut butter, nutella, quiche, frittata etc)

Health & Immunisations

• Children are unable to attend the creche if they are unwell or present signs of communicable diseases. These include (not limited to): temperature above 38.5C, diarrhoea, vomiting, thick mucous or discharge, conjunctivitis, rash, skin lesions, swollen gland, fever, head lice, sereve coughing or yellow skin or eyes.
• EpiPens are the only form of medication that staff can administer in the creche.
• Children can attend after a period of 24 hours after an immunisation (this is to ensure no adverse reactions)

Cancellation Requirements

• Cancellations are essential and are required to be made online via the Eventbrite website during crèche hours, 1 day prior to your booking in order to receive a full refund.
• Bookings for Monday will need to be cancelled on Saturday, (online as above) as crèche is closed on Sunday.
• Cancellations can be made directly via the Eventbrite website www.eventbrite.com.au. Cancelltions can not be made via the app.
• This ensures that the Oasis Crèche is sufficiently staffed and to keep the booking system fair as there are no waitlist options.

Refund Policy

Cancellation requirements

• Cancellations are essential and are required to be made online via Eventbrite during crèche hours, one day prior to your booking in order to receive a full refund.
• No refunds will be given for cancellations made the morning of or same day that your child is booked to attend crèche.

Unsettled Children

• Every attempt will be made to settle your child, however a refund or make up session will not apply, should a parent or caregiver be required to return to the crèche before the care session has ended. This applies whether the child is 10 minutes or 1 hour into the session.
• The Oasis cannot offer one on one care.

Sick Children

• Refund will not apply if cancellation requirements have not been met.
• Should a child become sick overnight and your child is booked into a morning or afternoon session, consideration for a refund will be given if a parent can provide a Doctors Certificate within 2 business days of scheduled booking.

Biting

• A refund will not apply should a child be removed for biting.