Each month at Hive we give our members the opportunity to showcase at our Nectar events.
For our November redenttion, we are fortunate enough to have Chris Smoje presenting on 'Unwrapping the gift of Customer Service.' How timely too at our November gathering, with just one month to go until Christmas, how to receive his expertise as a gift to our Hive communtity.
About the speaker: Chris has a passion for customer service and is dedicated to creating postivie change and transforming service culture, interactions, processes and experiences with leaders and their frontline teams. Through over a decade of customer service training and leadership experience from large organisations to small locally owned businesses, Chris understands the realities facing leaders and their employees. He has travelled globally and studied with organisations that are leaders in customer service and has developed a sought-after approach that has led to achieving maximum impact solutions with organisations and their people. Chris uses his energentic presentation ability to motivate teams and individuals and help them realign their focus and experience progressive successes in customer service.
Audience participants will take away:
- Rewards of exceptional customer service
- Obstacles to achieving customer service excellence
- Essential values for a customer-focused team
- Ways to approach improvements in customer service and;
- Simple steps to deliver sustained and long-term customer service excellence