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NEAS Online - Enhancing the Student Experience

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Australia

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Presenter: Lauren O'Hern

Quality ELT Centres provide quality teaching but do students always feel that they have had a quality experience during their period of enrolment? In the hustle and bustle of day to day teaching and management, the importance of the students’ broader experience in the language centre and beyond can be overlooked.

Helping students have a positive experience while they are enrolled with you need not be a costly exercise. There are various simple and inexpensive strategies you can implement to improve the student experience, if you know what your students need and/or are likely to value. Many providers, however, are not engaging their stakeholders effectively to access this information.

In this session, participants will explore the principles and features of systems designed to collect robust feedback that can help them add value to the student experience. They will then workshop a number of ideas that they may be able to take back to their own centres and start implementing without having to spend too much time or money.

Participants will be provided with the knowledge, tools and strategies to focus on providing students with a quality experience both inside and beyond the classroom during their period of enrolment.


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neas@neas.org.au

The Ticket says Members only, How do I become a NEAS member?

For more details please visit: http://www.neas.org.au/about-us/membership/


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