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NDS Leadership Innovation Network - Innovation and Customer Centricity.

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RACV/RACT Apartment Hotel

154-156 Collins Street

Hobart, TAS 7000

Australia

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Registration for this event has ended. Please contact Lyndell George for late registration, or add yourself to the waiting list. lyndell.george@nds.org.au 03 6212 7308
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NDS invites executives to join the NDS Leadership Innovation Network for 2017-18.

The NDS Leadership Innovation Network has been established to support executives working in the disability and related sectors to manage organisations through complex change.

Led by Rhys Edwards of RDME Consulting, and engaging a series of guest speakers, the 6 part workshop program will cover topics on:

  1. Adaptive leadership - 29th August 2017 past
  2. Innovation and customer centricity - 26th September 2017 registration closed
  3. Quality and Safeguarding - 8th November 2017
  4. Boards and Executives – Diversity thinking - early February 2018 (TBA)
  5. Innovation and reform lessons from other industries - late March 2018 (TBA)
  6. Ethical leadership and Decision Making - early May 2018 (TBA)

The workshops are designed to provide a relaxed environment that will enable exposure to new ideas and ways of thinking and, a space for reflection and discussion with peers.

Workshop Two - Innovation and customer centricity.

New technologies arrive all the time but some reach a point of ubiquity that drives transformational change. Change to the way business models work, the way we create wealth, the way we have a conversation with our customers and the way we solve old and wicked problems.

...But what can the community sector learn from the massive upheavals being driven by new technologies in the for-profit sector?

...How do we use new technologies to grow public value and create new conversations with the clients who need to access our services?

In this session David Bartlett will extrapolate from major trends in the ‘for profit’ sectors and introduce twelve new ways of looking at the world of service delivery and innovation in the ‘for good’ sectors. These ‘lenses’ will help service providers plan for new ways of working and new shared language that that sector can apply to old and wicked problems.

Guest Presenter - David Bartlett

David Bartlett has built an extensive career leading people through change in innovation, science and technology - having driven people and technology strategy in both the private and public sector at the highest levels. David was the 43rd Premier of Tasmania and the first Gen X Premier in Australian history.

David’s passion lies in analysing and advising on the deep disruptions happening in Australia’s key industry sectors.. He has advised Governments and corporates at the highest levels on how ubiquitous connectivity, digital technologies and associated innovation are driving rapid changes to the whole economy and more specifically to business models, people management, leadership and technology emerging now and into the near future.

David has recently developed people, leadership and innovation strategies for corporates, non-government organisations and peak bodies in the health, education, aged care, tourism, retail, property, civic services and agribusiness sectors. His writing has been published in leading innovation magazines such as CIO Australia on the needs of key industry sectors to find new business and people models that recognise and respond to the approaching great digital disruption.

David is the Chair of Australian and New Zealand Cloud and IT services public company Fronde, Chairman of Asdeq Labs an innovative start up IT company, as well as Chair of the not for profit Brave Foundation.

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Date and Time

Location

RACV/RACT Apartment Hotel

154-156 Collins Street

Hobart, TAS 7000

Australia

View Map

Refund Policy

Refunds up to 7 days before event

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