NDIS Reviews and Appeals Workshop - Brisbane

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West End Community House

4 Norfolk Road

South Brisbane, QLD 4101


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Refund Policy

Refund Policy

Refunds up to 30 days before event

Event description



Investment $295

Morning tea, lunch and afternoon tea included

Course Overview

Australia's leading NDIS Advocacy: Reviews and Appeals Workshop is a one-day relaxed workshop designed to give participants invaluable knowledge, high level skills and the practical tools to navigate through the NDIS reviews and appeals process.

AbilitySeer’s NDIS Reviews and Appeals Workshops are aimed at community sector employees or those wanting to work in the space at any level who are engaging with the NDIA on behalf of their clients.

The course takes attendees from preparing and submitting a persuasive Access Request Form, through the Internal Review Process, and into making an application for review to the Administrative Appeals Tribunal, and negotiating and implementing settlements prior to hearings.

It also covers topics such as Client Interviewing, the NDIS Complaints Process, the role of the Commonwealth Ombudsman, Freedom of Information applications, and Administrative Law Principles.

By the end of the course, participants will be better informed, and more confident in supporting their clients to utilise the review and appeals framework as a means of resolving issues which may arise when dealing with the NDIS.

Course Benefits

  • 1-day comprehensive (but relaxed) workshop

  • Learn from industry experts and network with your peers

  • Understand the reviews and appeals framework to successfully deal with the NDIA to support your clients

  • Accessible and easy to understand content

  • Real-life scenaries in group and team activities
  • Open Q&A

Course Outline

1. Course goals and overview

2. Background to the NDIS

3. NDIS Reviews and Appeals

  • Circumstances in which an appeal or review may be required

  • Internal reviews and unscheduled plan reviews

  • Flowcharts

  • ARF, Internal Review Process, Role of the Internal Complaints Process, Commonwealth Ombudsman and Federal MPs, Application for NDIS Appeals Legal Services and Guidelines (previously)

4. Administrative law and merits review

  • The National Disability Insurance Scheme Act

  • National Disability Insurance Scheme Rules, and Operational Guidelines

  • Becoming a Participant (eligibility)

  • Reasonable and Necessary Supports

  • At the AAT – Applying for Review, and the AAT process

5. Drafting Applications

  • Which decisions can be reviewed ie which decisions does the AAT have jurisdiction to consider

  • Access Request Forms

  • Internal Review Requests / Unscheduled Plan Reviews

  • Draft / sample Application to the AAT and Requesting an extension of time – acceptable reasons for delay in filing an application

  • Drafting Application for NDIS Appeals with reference to Guidelines
    o Basic legal research techniques

  • What happens next? Process of AAT Handling a dispute

6. Freedom of Information Law and other Matters

Participants will learn how to:

  • Interview clients professionally, and in an efficient way

  • Understand when an NDIS review or appeal will be required, and the steps needed, and forms which will need to be completed to achieve this

  • Provide their clients with the best prospects of obtaining a successful resolution at internal review stage

  • Draft a persuasive application for NDIS appeals legla services and guidelines with reference to eligibility criteria

  • Draft proceedings in the AAT, or provide support to clients to enable them to do this

  • Represent clients professionally at Case Conferences, Conciliations, and at Hearings

  • Manage clients expectations, and be able to negotiate professionally with the NDIA to resolve a dispute

  • Understand the role of FOI, the role of the Commonwealth Ombudsman and the NDIS Complaints process


The workshop features Tim O’Hare, Lead Trainer, AbilitySeer, an expert in NDIS appeals and Support Coordination.

Tim O'Hare
Tim is Lead Trainer at AbilitySeer. Tim's experience spans over ten years working directly with people with disability, including three years with ACT's leading disability, Aged, and Carers' Advocacy Organisation as a Disability Advocate, NDIS Appeals Officer ( ACT and Southern NSW), and as an NDIS Support Coordinator.

Commencing in what was then a NDIS trial site three years ago, Tim came to work exclusively in the area of resolving disputes between his clients, and the NDIA, obtaining noteworthy outcomes for his clients, and bringing an unparalleled level of knowledge and insight to his workshops for participants.

What our attendees say

"The training covered everything I need to know when dealing with reviews and appeals - not so scary now.

"I like the format and how the content was covered from different perspectives. Revisiting the information and reinforcing it meant we could really develop in depth knowledge of the topic. Often I attend training that crams too much in, and AbilitySeer's format and content was refreshing!"

"All areas were covered very well. Knowledge of topic, approach to questions, and use of examples, were notably great."

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Date and Time


West End Community House

4 Norfolk Road

South Brisbane, QLD 4101


View Map

Refund Policy

Refunds up to 30 days before event

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