Navigating the Aged Care System: webinar 4, parts 7 & 8

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Webinar 4: Aged care support and service options (Parts 7 & 8). Understanding services within a Residential Aged Care Facility

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Webinar 4: Aged care support and service options (Parts 7 & 8), in the OPAN Navigating the Aged Care System webinar series

**The webinar will be accessible at:

Navigating aged care can be tricky. People are often unaware of how to begin their aged care journey, and finding information on how to access, change and update services is not always easy.

The Navigating the Aged Care System Webinar Series provides practical information about Australian Government subsidised aged care services, including how to access these services and where to find the information you need make informed decisions. The webinars are intended to be conversational and interactive with panellists taking questions throughout.

Webinar 4, Parts 7 & 8 will both be held on 16th October 2019, with a half hour break in between. An OPAN aged care advocate will join OPAN Educator Maree Montgomery on the panel for both parts of the webinar.

Part 7 (11:00am-11:30am AEST) Services provided within a Residential Aged Care Facility

You will learn:

  • How to use My Aged Care to find Residential Aged Care Facilities
  • Services that Residential Aged Care Facilities must deliver when providing you with care
  • Fees and costs involved in Residential Aged Care

Part 8 (12:00pm-12:30pm AEST) Understanding Residential Aged Care Facility Quality Standards and your rights

You will learn:

  • What accreditation and certification of Residential Aged Care Facilities involves
  • How to make complaints about your service provider
  • How the Charter of Aged Care Rights impacts upon your care in a Residential Aged Care Facility

Who is OPAN?

OPAN is a national network of services funded by the Australian Government’s National Aged Care Advocacy Program (NACAP) to deliver independent information, education and advocacy in support of older people and their representatives to address issues related to Commonwealth funded aged care services. In addition, OPAN Members deliver elder abuse prevention and advocacy support under an agreed national framework. OPAN consists of nine Members who provide frontline advocacy services, one from each state and territory and two in the Northern Territory.

Further information

Please check that the link works prior to the webinar. Vimeo, the platform being used for the webinar, may be considered a social media site and therefore may be blocked by your organisation's firewall. If you are unable to access the link please speak with your IT provider and request Vimeo be temporarily enabled.

For further information about Navigating the Aged Care System and to access previous webinars, visit


How can I contact the organiser with any questions?

Please contact with any questions.

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