$725 – $1,895

MasterClass CRM 2018: Brisbane, QLD

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Date and Time

Location

Location

Cliftons' Corporate Venues: Brisbane

3/288 Edward St

Brisbane City, QLD 4000

Australia

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Event description

Description

An information intensive learning experience, (one or two days, bookable seperately) to equip decision makers, project managers, key stakeholders, business analysts and users, on the science of CRM and customer experience.

Harnssing expertise gained through sixty customer transformation programs across APAC and research into best practice and thought leadership, the two days will validate your existing plans, or more likeley, significatly enhance them, while mitigating the all too common risks. Past attendess claim their investment to attend reduced their program costs or enabled them to deliver far more with the budgets they had.

Totally vendor independent and unbiased, this training and workshop style event is designed for business, not technology personnel, so that all executives and users will benefit from identifying potential issues, gaining savvy perspectives and scoping short term tactical and medium term strategic requirements. Technical personnel will gain deep insights on how IT can better understand and serve business users on the customer centricity iniatives.

Foundation Day 1 focusses on how you can best:

  • Plan to derisk your CRM Program, Enhancements or Upgrade
  • Understand & Implement the Nine Building Block Framework
  • Develop a compelling Business Case & Project Plan
  • Estimate needed resources, skills & schedules
  • Scope & Budget a realistic program of work & self funding stages
  • Determine when to use Agile, Waterfall or Hybrid deployment
  • Evaluate & Select best fit technologies using a fast track "Heat Map" matrix
  • Evaluate, Select & Engage the right implementation partners
  • Build organisational buy in & enthuusiam to guarantee rapid business benefit realisation
  • Effectively manage expectations, communications & training

Practitioner Day 2 will address how you can best:

  • Negotiate tight licensing & services contracts
  • Define and establish workable vendor ground rules
  • Avoid costly process reenginering traps and mapping pain.
  • Resolve integration dilemmas to mitigate support & scalebility risks
  • Define & create the 'single views of customer' needed
  • Identify & resolve customer data integrity issues that sabotage CRM
  • Design a powerful "voice of customer " program to build customer trust
  • Create an effective Change Management program to benefits' continuity.

FAQs

Is a workbook supplied?

Registrants are entitled to a full workbook to keep for future reference. Upon request attendees can also obtain an electronic copy of the presenetion for personal use.

How many attendees are allowed per class?

Class sizes are strictly limited to a maximum of twelve (12) students to ensure participation and involvement.

What is your refund policy?

Cancellations are accepted online thirty (30) days prior to the event. Details of how to cancel are included in your registration confirmation email. Registration fees paid will be refunded within seven days less an administration and booking fee of $AUD100 per delegate.

Can multiple delegates share one registration?

Yes, substitute delegates are permitted in minimums of a half day, however only one workbook will be provided.

How can I contact the organiser?

Please email admin@customerstrategies.com for a prompt response. If urgent, please contact 0414 700 703

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Date and Time

Location

Cliftons' Corporate Venues: Brisbane

3/288 Edward St

Brisbane City, QLD 4000

Australia

View Map

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