$758.62 – $1,803.62

MasterClass CRM 2017 Adelaide, South Australia

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Location

Cliftons Adelaide

1/80 King William St

Adelaide, SA 5000

Australia

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Refund Policy

Refund Policy

Refunds up to 30 days before event

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Event description

Description

An information packed one or two day (bookable seperately) training and workshop to equip decision makers, project managers, key stakeholders, business analysts and users, on the science and art of CRM.

Vendor agnostic, this information intensive event is designed for business, not technology personnel, although all executives and users will benefit from the issues, perspectives and requirements presented.

Foundation (Day 1) focusses on how best to:

  • Plan & De-risk your new CRM Program or Upgrade
  • Understand & Adopt the Nine Building Block Framework
  • Develop a compelling Business Case & Project Plan
  • Estimate needed resources, skills and schedules
  • Scope & Budget a realistic program of work
  • Determine when to use agile, waterfall or hybrid deployment
  • Evaluate, Select & Engage the right technologies using a fast track "Heat Map" matrix
  • Evaluate, Select & Engage the implementation partner best for your enterprise
  • Build organisational buy in and enthuusiam for rapid business benefit realisation.
  • Effectively manage expectations, communications & training

Practitioner (Day 2) focusses on how best to:

  • Negotiate tight licensing and services contracts
  • Define and establish workable vendor ground rules
  • Design a blended training and professional development program
  • Avoid costly process reenginering traps
  • Resolve the integration dilemmas
  • Define & create the 'single views of customer' needed
  • Create an effective Change Management program to ensure permanent benefit
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Date and Time

Location

Cliftons Adelaide

1/80 King William St

Adelaide, SA 5000

Australia

View Map

Refund Policy

Refunds up to 30 days before event

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