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The way your business handles conflict between employees, management or business partners impacts directly on profits, productivity and morale.

This FREE workshop covers essential elements of good management practices in avoiding unnecessary conflict and effective resolution of conflict when it arises. The workshop will include practical exercises.


Catherine Dawson

Principal Adviser at Ai Group, has 15 plus years’ experience in Human Resources spanning SMEs in many sectors including retail, IT Software & Hardware, warehousing & logistics, Graphic Design, local government and banking. Catherine holds a Masters in Human Resource Management and Industrial Relations.

(Launceston, Hobart, Melbourne and Adelaide Workshops)

Dr Lynne Bennington

Principal Adviser at Ai Group, has 20+ years’ experience in HR management consultancy and as a business school academic. She has held several Board and government advisory appointments, and managed a business that operated in many Asian countries. Lynne has a particular interest in responsible employment practices (by both employees and employers) and was an associate editor of a journal in this field. She has published widely in books and international journals in the areas of HRM, management and ethics. Prior to becoming an academic, Lynne held senior roles in HR as well as line management.

(Melbourne workshop)

David Tiller

Senior Adviser at Ai Group, is a highly experienced workplace relations professional providing a wide range of management, advice to some of Australia’s leading employers. David’s expert advice in industrial relations, dispute resolution and human resources has seen him partner with many businesses to resolve issues of complex workplace change, industrial disputes and employee grievances.

(Sydney and Brisbane workshops)


Launceston - 15 March 2018


Level 2, 93 York Street

Launceston TAS 7250

Hobart - 16 March 2018

AusIndustry Office

86 Collins Street

Hobart TAS 7000

Melbourne - 20 March 2018

Ai Group

Level 2, 441 St Kilda Road

Melbourne VIC 3004

Sydney - 21 March 2018

Holroyd Centre

17 Miller Street

Merrylands NSW 2160

Adelaide - 22 March 2018

Ai Group

Level 1, 45 Greenhill Road

Wayville SA 5034

Brisbane - 27 March 2018

Ai Group

202 Bounday Street

Spring Hill QLD 4000

This is a free event hosted by the Department of Industry, Innovation and Science Entrepreneur's Programme in collaboration with Ai Group.

This event is designed to benefit small and medium Australian businesses from all industry sectors.

If you have any questions about this event or any future events, please contact

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