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Managing Very Difficult Workplace Behaviour

Centre for Leadership and Management

Thursday, 18 April 2013 from 9:00 am to 4:30 pm (AEST)

Managing Very Difficult Workplace Behaviour

Ticket Information

Ticket Type Sales End Price * Fee Quantity
Managing Very Difficult Workplace Behaviour   more info Ended $550.00 $0.00
* Prices include GST

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Event Details

This workshop provides frameworks for understanding, defining and managing difficult behaviour, including a range of approaches and techniques for dealing with specific behaviours in the workplace.

Public sector organisations have improved their capacity for performance planning and feedback. Yet sometimes these ‘adult-to-adult’ approaches seem to make things worse!

 Some people (e.g. staff, colleagues, managers and clients) have unusually difficult and persistent patterns of very difficult interpersonal behaviour. Some may be reasonable at times, but at other times can be unpredictably and profoundly difficult.

These people have a history of consistently making other people very unhappy and take a disproportionate amount of effort from others.

Increasingly we recognise that we have a responsibility to support the staff and managers who must deal with this difficult behaviour day-to-day and to directly manage the difficult behaviour.

 

This workshop provides frameworks for understanding, defining and managing difficult behaviour; including a range of approaches and techniques for dealing with specific behaviours in the workplace.


Date & Time

18th of April 2013

Melbourne City Location

 

Investment:

$550 inclusive of GST.  Includes all learning materials and lunch.

Have questions about Managing Very Difficult Workplace Behaviour? Contact Centre for Leadership and Management

When & Where


Melbourne



Thursday, 18 April 2013 from 9:00 am to 4:30 pm (AEST)


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Organiser

Centre for Leadership and Management

The Centre for Leadership and Management (CLM) specialises in delivering management consultancy, coaching, training, and development programs within the public sector. Our clients include State and Commonwealth Public Sector Departments, Instrumentalities and Commissions, Local Government, health care providers and not-for-profit organisations. With over two hundred consultancy projects each year, we have a proven track record in delivering results.

CLM offers short courses, in-house training, and management consulting and aim to contribute to 'net community benefit', societal well being, workplace equity, community benefit and individual development. We achieve this through demonstrating consistency in values, content, presentation and client engagement and through engaging in work that we are genuinely passionate about.

At CLM we practice what we preach through demonstrating expert knowledge, understanding workplace dynamics, enacting clear ethics, and by building ethical relationships and practice.

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