San Francisco, California, USA
London, United Kingdom
Managers and staff are increasingly prepared to deal directly with very difficult behaviour encountered in the workplace. ‘Very difficult’ people often have a reputation and a history of interpersonal difficulty, yet are unresponsive to feedback, often blaming others. These people take a disproportionate amount of effort from others and also seem pretty unhappy themselves. Increasingly we recognise that we have a responsibility to support the staff who must deal with this difficult behaviour day-to-day.
To change how the organisation supports these staff and to directly manage the difficult behaviour. This workshop provides frameworks for understanding, defining and managing difficult behaviour; including a range of approaches and techniques for dealing with specific behaviours in the workplace.
- Review the impact, costs and range of typical behaviours, defining and discussing common characteristics of difficult behaviours at work
- Examine how to assess and manage a range of difficult behaviours
- Describe and prepare strategies for managing specific types of behaviour
- Discuss the common internal and personal challenges that difficult behaviour creates for the manager, management team and other staff
15 Nov 2016, 9am–4pm
The session will be held at CLM's training centre at 4a/190 Bourke St, Melbourne VIC
$660 incl GST. Inclusive of materials and lunch.
Maximum of 10 participants
Please note - Registrations close 12pm Nov 8th. Cancellations made within 7 working days of program commencement will not be refunded.
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Centre for Leadership and Management
The Centre for Leadership and Management (CLM) specialises in delivering management consultancy, coaching, training, and development programs within the public sector. Our clients include State and Commonwealth Public Sector Departments, Instrumentalities and Commissions, Local Government, health care providers and not-for-profit organisations. With over two hundred consultancy projects each year, we have a proven track record in delivering results.
CLM offers short courses, in-house training, and management consulting and aim to contribute to 'net community benefit', societal well being, workplace equity, community benefit and individual development. We achieve this through demonstrating consistency in values, content, presentation and client engagement and through engaging in work that we are genuinely passionate about.
At CLM we practice what we preach through demonstrating expert knowledge, understanding workplace dynamics, enacting clear ethics, and by building ethical relationships and practice.