Managing Misconduct & Other Complaints
This course is designed to give HR staff and Management a framework to manage misconduct. In this course the presenter will provide you information about:
- How to identify misconduct / bullying and other complaints.
- What to do if you suspect there it is a serious complaint.
- When to investigate.
- How to investigate.
Participating in this course will give you the capacity to distinguish between serious allegations and others. It will introduce you to a model to manage workplace complaints. You will recieve materials that include templates to pro-actively manage and respond to complaints including bullying and harassment in the workplace. The presenter uses practical examples and real case studies. By completing this 1/2-day course you will get a framework to pro-actively manage workplace complaints against staff.
This course is designed for in-house Human Resource practitioners and Managers.
What to Bring
Your policies and procedures - bullying and harassment, grievance / complaint processes, code of conduct, dress codes and any other relevant policy
Any live cases / complaints
Anna Faoagali - Anna has completed multiple bullying and harassment investigations across both the Government (local and state) and the Corporate Sector. She sits on the Regional Conduct Review Panel for QLD, is a member of the Australian Mediation Association, the Queensland Law Society and is regular Coach on multiple courses. She is a dynamic trainer and presenter.
There is a restriction on numbers at this training workshop. Upon payment your registration will be secured. We reserve the right to cancel courses where there are insufficient enrolments. A 50% cancellation fee will be applied when participants cancel workshop reservations fewer than 5 days’ business days prior to the event. If less than 5 days, then no refund will be given. If this course is altered, cancelled or attendance quotas changed we will not be held liable for any non-refundable travel and accommodation requirements.