Managing high-risk clinical care through subcontractors
Event Information
About this event
Why is managing high-risk clinical care through subcontractors important?
In the Commission's Aged Care Quality Bulletin #35 - November 2021, the Commission highlighted 5 key risks including clinical care. When clinical care is delivered by a sub/contractor it can increase the risk to consumers and the organisation.
Many home care services LPA support have encountered challenges where clinical care has been delivered through sub/contractors. The reasons for this are many and not insurmountable. Utilising sub/contractors for the delivery of clinical care can be a sensible and viable option if managed well.
Where it is not managed well, we see issues such as: lack of continuity in care, poor communication, dissatisfied consumers, key care issues being missed, consumer needs are unmet, deteriorating conditions not identified and or not communicated,
All of these issues can lead to poor outcomes for consumers and non-compliance with the Aged Care Quality Standards.
Overview
In this webinar, we will focus on contemporary practice in relation to managing high-risk clinical care through sub/contractors. You will come away with clarity and practical steps to managing sub/contractors. You will know what to include in agreements and contractors and what you need to avoid.
Learning Outcomes
By the end of this webinar course, you will be able to:
✔ Describe the requirements of the Aged Care Quality Standards in relation to sub/contractors
✔ Identify causes of example 'not-mets' related to contracting of clinical care
✔ Describe the potential risks of clinical care delivery
✔ Develop a contract and terms of engagement for the delivery of high-risk clinical care
✔ Select and engage sub/contractors to deliver clinical services
✔ Assess and monitor the performance of sub/contractor staff
✔ Establish communication protocols between the relevant parties
Recognition
All attendees will receive a Statement of Attendance upon completion of an assessment as evidence of Continuing Professional Development hours.
Who will benefit most from this webinar?
Those involved in the management of sub/contractors including service managers, finance team, supply managers, home care managers, coordinators, case managers and quality advisers.
Benefits to providers and consumers
This webinar will assist providers to meet the Aged Care Quality Standards and managing associated risks of outsourcing clinical care. Improved management and oversight of sub/contractors providing clinical care is likely to improve the quality of care for consumers.
Date:
- 24th February 2022
Times:
- 1.00pm - 4.00pm – New South Wales, Victoria, Tasmania and the Australian Capital Territory
- 12noon - 3.00pm Queensland
- 12.30pm -3.30pm - South Australia
- 11.30 -2.30pm - Northern Territory
- 10.00am - 1.00pm - Western Australia
Inclusions
- PDF of PowerPoint presentation
- Downloadable workbook
- Downloadable tools and resources
Learner requirements
- Computer or mobile device
- A stable internet connection (broadband/4G+ recommended)
- Speakers and a microphone are optional
Investment: $ 397 plus GST
Views of previous attendees
- "A very worth while course to attend, allowed me to fill in the gaps around compliance for sub contractors" - Elizabeth Hutchison (Manager, Ngunnawal Community Care)
- "Being new in my role this was helpful to understand more about contractors and what is required of them" - Christine Stewart (Home care package facilitator, Community)
Facilitators:
- Lorraine Poulos - is a Registered Nurse, Grad Cert. Health Service Management, Fellow Case Management Society of Australia, Qualified Lead Auditor Quality Systems, Certificate 1V Workplace Training, and Education
Lorraine Poulos - is a Registered Nurse, Grad Cert. Health Service Management, Fellow Case Management Society of Australia, Qualified Lead Auditor Quality Systems, Certificate 1V Workplace Training, and Education
