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Managing Dynamics of Challenging Customers (Melbourne)
Mon. 14 August 2017, 9:30 am – 4:30 pm AEST
Managing Dynamics of Challenging Customers
The workshop objective is to offer sound insight and practical skills into how a team’s attitude and behaviours influence the outcome of challenging customer moments. A number of activities are woven through the framework of the session to ensure skill and confidence development with regard to the effective management and resolution of conflict. You will have the skills to minimise the magnitude of conflict scenarios in the workplace.
The workshop covers:
Prioritising conflict prevention
Conflict resolution methods
Striving for solutions
Target Audience: Business Owners, Directors, Managers, Sales Staff
This workshop is subject to change or cancellation if minimum number of participants is not reached. We will endeavour to notify you as early as possible. Your ticket can be transferred to the next available workshop of the same topic or you can request a refund.
If you have purchased a ticket but cannot attend, please contact the Program Manager ( email@example.com) to have your ticket transferred to a later date. If you cancel within 24 hours of a workshop date, please note that your ticket cannot be refunded.