$350

Managing Dynamics of Challenging Customers (MEL)

Event Information

Share this event

Date and Time

Location

Location

Australian Retailers Association

Level 1, 112 Wellington Parade

East Melbourne, VIC 3002

Australia

View Map

Refund Policy

Refund Policy

Refunds up to 7 days before event

Event description

Description

The workshop objective is to offer sound insight and practical skills into how a team’s attitude and behaviours influence the outcome of challenging customer moments. A number of activities are woven through the framework of the session to ensure skill and confidence development with regard to the effective management and resolution of conflict. You will have the skills to minimise the magnitude of conflict scenarios in the workplace.

  • Understanding Conflict

  • Prioritising Conflict Prevention

  • Conflict Resolution Methods

  • Striving for Solutions


Level: Entry

Target Audience: Frontline Staff, Supervisors, Managers, Owners

---------------------

Disclaimer:

This workshop is subject to change or cancellation if minimum number of participants is not reached. We will endeavour to notify you as early as possible. Your ticket can be transferred to the next available workshop of the same topic or you can request a refund.

If you have purchased a ticket but cannot attend, please contact the Program Manager ( yvonne.chow@retail.org.au) to have your ticket transferred to a later date. If you cancel within 24 hours of a workshop date, please note that your ticket cannot be refunded.

Share with friends

Date and Time

Location

Australian Retailers Association

Level 1, 112 Wellington Parade

East Melbourne, VIC 3002

Australia

View Map

Refund Policy

Refunds up to 7 days before event

Save This Event

Event Saved