Managing Client Expectations (LYMCE001)

Lybert's Managing Client Expectations Training Course is designed to enhance professionals' skills in client relationship management. The programme includes practical training through project and action learning, ensuring participants can apply theoretical knowledge in real-world scenarios. It also offers targeted training tailored to individual needs, addressing specific challenges faced by participants.

Additionally, the course covers relevant materials and case studies to aid knowledge retention. By improving client management skills, this course aims to boost professionals' confidence and effectiveness in handling client expectations.

Training Program

1- Practical Training – Project & Action Learning

2- Relevant Training - Modern Materials & Case Studies

3- Targeted Training – Customised for Your Requirements

4- Sustainable Training- Proven Knowledge Retention

On completion of the course, learners will be able to:

• Understand the process of setting expectations

• Apply strategies for dealing with unrealistic client expectations

• Improved awareness of how to improve communication overthephone

• Improvedawareness of how to interact with clients from diversebackgrounds

• Applytechniques for dealing with difficult or distressedcustomers

• Use strategies to portray empathy over the phone

• Understand telephone etiquette

• Apply techniques to control the conversation