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Managing Challenging Situations - Wangaratta February 2018

Time2talk Leadership

Wednesday, 21 February 2018 from 9:00 am to 4:00 pm (AEDT)

Managing Challenging Situations - Wangaratta February...

Registration Information

Registration Type Sales End Price Fee GST Quantity
Single Registration 21/03/2018 $390.00 $0.00 $39.00
Group Registration (2 or more) 21/03/2018 $330.00 $0.00 $33.00

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Event Details

Managing Challenging Situations

Wednesday 21st February 2018

About this course 

Dealing with difficult and ‘not so happy’ stakeholders can be challenging with individuals required to manage their own emotions, those of the relevant stakeholder, and deal with the added stress of how interactions may impact on the organisations reputation. This program will equip you with the skills to effectively handle all types of difficult or challenging situations. Whether it is managing challenging conversations, dealing with sticky situations, or problem solving with a patient, family member or any stakeholder to create a positive outcome, we will help you to keep composure under pressure and create positive, lasting customer experiences.

Learning outcomes 

This workshop will allow participants to:

»      Understand their strengths and weaknesses in dealing with difficult situations

»      Have tactics to improve their approach and mind-set in handling challenges

»      Keep challenging conversations with stakeholders on track, diffuse the tension and move towards a positive outcome

»      Gain an understanding of their own behavioural preferences and how to interact more effectively with other styles

»      Keep their composure under pressure and find win/win solutions and better outcomes

»      Understand the tools and techniques for minimising the occurrence of difficult conversations

»      Appreciate the dangers of avoiding challenging conversations and the benefits of proactively dealing with them in a timely manner

»      Have strategies and tools for giving and receiving feedback

Methodology 

This is a highly interactive program, which will provide participants with the tools to manage difficult or challenging situations in the workplace.

Who should attend?

Managers, Project Managers, Supervisors, team leaders, HR professionals and anyone who would like to improve their ability to provide feedback and manage challenging situations.

Program details

Date: Wednesday 21st February 2018

TIme: 9.30am - 4.30pm

Location: Rinaldo's Casa Cucina, 56-58 Faithfull St, Wangaratta VIC 3677

Contact: 1300 828 255 or info@time2talk.com.au

Have questions about Managing Challenging Situations - Wangaratta February 2018? Contact Time2talk Leadership

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When & Where


Rinaldo's Casa Cucina
56-58 Faithfull St
Wangaratta, VIC 3677
Australia

Wednesday, 21 February 2018 from 9:00 am to 4:00 pm (AEDT)


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Organiser

Time2talk Leadership

Time2talk is committed to motivating and inspiring your people to challenge themselves to continually improve, to engage and influence their teams and to be the best leaders they can be.

We believe the heart of your business success lies in your people and we work with you to build competitive, and sustainable advantage through strategic people development resulting in behavioural change and improvement in performance. Our facilitation, coaching and training programs are focused on building organisational cultures that achieve results and attract and retain a talented and satisfied team.

 

Our Approach

Time2talk Leadership works closely and collaboratively with you, applying our expertise and skills to ensure you make the right changes to succeed. We tailor our programs specifically to the needs of your market and industry, your desired culture and values and align any interventions with your organisations goals and strategy.

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Managing Challenging Situations - Wangaratta February 2018
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