Managing challenging behaviours effectively reduces stress and increases safety. In this workshop you can focus on the behaviours you find most challenging whether it be intimidation, verbal, physical or emotional abuse. The influences of past experiences, best and poor practice and early warning signals will be reviewed. You will have a checklist of ways in which your agency can deal with challenging behaviours, and recovery for all when these behaviours do occur. You will learn Strategies for de-escalating challenging behaviours including when mental illness or drugs are involved. Although these behaviours are very difficult you will have more knowledge, skills and a plan by the end of the day.