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Man vs Machine: Why we need to work together to achieve service value

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QUT Gardens Point Campus

Level 10, Z Block

Gardens Point Road

Brisbane City, QLD 4000

Australia

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Emerging technologies like artificial intelligence and social robotics are already changing the way services are delivered, with more significant changes still on the horizon. This presents challenges and opportunities for the service industry: if applied well, these changes could lead to improved customer and employee value, and a synergistic balance between machine efficiency and the human touch.

Join Customer Service Institute of Australia, Chief Executive Officer, Anouche Newman and QUT School of Advertising, Marketing and Public Relations Consumer Psychology and Services expert, Dr Kate Letheren as they explore how the latest research and industry developments are already shaping this future, and what services professionals need to know in order to take advantage of the technology and create value for customers and employees.

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Location

QUT Gardens Point Campus

Level 10, Z Block

Gardens Point Road

Brisbane City, QLD 4000

Australia

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