macOS Support Essentials 11 for Big Sur - online instructor led

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macOS Support Essentials 11 for Big Sur is a three-day course that teaches the best ways to support macOS Big Sur users.

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macOS Support Essentials 11 for Big Sur


3 days of Professional Training.  Apple Certified Instructor

This course is being offered as online instructor led training.

Course Description

macOS Support Essentials 11, is a top-notch primer for anyone who needs to support, troubleshoot, or optimise macOS Big Sur, such as IT professionals, technicians, help desk specialists, and ardent Mac users. This is the only Apple Pro Training Series course that covers Big Sur. Students will find in-depth, step-by-step instructions on everything from upgrading, updating, reinstalling and configuring macOS Big Sur to setting-up network services like the Content Caching service. This course prepares attendees for the macOS Support Essentials 11 , Apple Certified Support Professional exam (ACSP). The exam is available online.


What you'll learn:

  • System utilities and new features in macOS Big Sur, including security and privacy enhancements, Control Center and Notification Center, Safari, system extensions, macOS Recovery, Startup Security Utility, and the Signed System Volume (SSV).


  • Anyone who needs to support, troubleshoot, or optimise macOS Big Sur, such as IT professionals, technicians, help desk specialists, and ardent Mac users.


Recommended knowledge:

  • macOS familiarity
  • Basic computer navigation skills


Installation and Configuration

* Introduction to macOS

* Update, Upgrade, or Reinstall macOS

* Set Up and Configure macOS

* Use the Command Line

* Use macOS Recovery

* Update macOS

User Accounts

* Manage User Accounts

* Manage User Home Folders

* Manage Security and Privacy

* Manage Password Changes

File Systems

* Manage File Systems and Storage

* Manage FileVault

* Manage Permissions and Sharing

* Use Hidden Items, Shortcuts, and File Archives

Data Management

* Manage System Resources

* Use Metadata, Spotlight, and Siri

* Manage Time Machine

Apps and Processes

* Install Apps

* Manage Files

* Manage and Troubleshoot Apps

Network Configuration

* Manage Basic Network Settings

* Manage Advanced Network Settings

* Troubleshoot Network Issues

Network Services

* Manage Network Services

* Manage Host Sharing and Personal Firewall

System Management

* Troubleshoot Peripherals

* Manage Printers and Scanners

* Troubleshoot Startup and System Issues

What's Provided

The course ebook is supplied for you to keep. (Value approx $65).

What you will Provide

For remotely delivered courses you will be expected to use your own Mac computer with macOS 11 Big Sur installed, and have a second device with camera and microphone to access course materials. Contact if you do not have a Mac available.

Additional Information

For further details, or questions about remote delivery, contact you have a group or team who would benefit from this course please contact

We will send you a reminder prior to the course.

Please view our cancellation policy which can be viewed here


Richard Gynes, MSc. ACT, ACTC, is an Apple Certified Trainer and engineer. Since 2007 he has been conducting Apple Mac, iPad, MDM and software training in Australia.

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Organiser of macOS Support Essentials 11 for Big Sur - online instructor led


Customised procurement, deployment & support for Education, Government & Business.


CompNow specialise in secure file management, syncing and backup services, mobility, digital publishing, app deployment and management, future-proof wifi and networking, virtualisation, online procurement, professional development and certified training. CompNow regularly run special events, product launches, seminars and training sessions - all listed here on Eventbrite.


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Contact us on 1300 COMPNOW (1300266766)


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