$0 – $2,445

macOS Support Essentials 10.13, APL-MAC101-130-AU, Notting Hill, Melbourne...

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352 Ferntree Gully Road

Notting Hill, VIC 3168


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Event description



macOS Support Essentials 10.13

Apple Authorised Training

3 days of Professional Training. Lunch and refreshments provided


macOS Support Essentials 10.13 is a three-day course that teaches the best ways to support macOS High Sierra users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience.

Who should attend

• People who manage computer networks or computer labs that run macOS

• People who support Mac users

Recommended knowledge

• macOS familiarity

• Basic computer navigation skills

What you’ll learn

• How to use macOS High Sierra tools and resources to troubleshoot macOS High Sierra

• macOS High Sierra features and functionality, including how to find more information

• How to prepare for Apple Certified Support Professional (ACSP) 10.13 certification

Course outline

Part 1: Installation and Configuration

• Update, Upgrade, and Reinstall macOS High Sierra

• Set Up and Configure macOS

• Use the Command-Line Interface

• Use macOS Recovery

Part 2: User Accounts

• Manage User Accounts

• Manage User Home Folders

• Manage macOS Security

• Manage Password Changes with Keychain Access

Part 3: File Systems and Storage

• Manage File Systems and Storage

• Manage Encryption with FileVault

• Manage Permissions and Sharing

Part 4: Data Management

• Use Hidden Items, Shortcuts, and File Archives • Manage System Resources

• Use Metadata and Spotlight

• Manage Time Machine

Part 5: Apps and Processes

• Install Apps

• Manage Documents

• Manage and Troubleshoot Apps

Part 6: Network Configuration

• Manage Basic Network Settings

• Manage Advanced Network Settings

• Troubleshoot Network Issues

Part 7: Network Services

• Manage Network Services

• Manage Host Sharing and the Personal Firewall

Part 8: System Management

• Troubleshoot Peripherals

• Manage Printers and Scanners

• Troubleshoot Startup and System Issues

What's Provided

Everything required to complete the course. A laptop is provided for your use in the training room for the duration of the course.

A light lunch and refreshments are provided.

The course ebook is supplied for you to keep. (Value approx $65).

$100 towards cost of the certification exam is included, this exam may be taken at a later date .

Additional Information

Information about our venues including parking & transport map be viewed here.

We will send you a reminder prior to the course.

Please view our cancellation policy which can be viewed here.


Richard Gynes, MSc. ACT, ACTC, is an Apple Certified Trainer and service engineer. After studying design and photography Richard worked as a museum photographer in the UK, before moving to education.

His 25 years of experience in education includes: training teachers in video production, teaching photography and working as a Media Resources Manager in Secondary and Primary education. Since 2007 he has been conducting Apple Mac, iPad and software training in Australia.

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352 Ferntree Gully Road

Notting Hill, VIC 3168


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