macOS Support Essentials 10.12 (Sierra 101)
Apple Certified Training
3 days of Professional Training. Lunch and refreshments provided
Apple Certification Exam included in fee
macOS Support Essentials 10.12 is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on macOS Sierra. This course is designed to give students a tour of the breadth of macOS Sierra and the best methods for effectively supporting users of macOS Sierra systems. The course is a combination of lectures and hands-on exercises that provide real-world experience. The Apple Certification Exam may be taken at the end of the course or at a later date. The cost of the exam is included in the course price.
- Installation and Configuration
- Install macOS Sierra
- Setup and configuration
- OS X recovery
- OS X software updates
- Install macOS Sierra
- User Accounts
- User accounts
- User home folders
- System security
- Keychain management
- File Systems
- File systems and storage
- FileVault 2
- Permissions and sharing
- File system troubleshooting
- Data Management
- Hidden items and shortcuts
- System resources
- Metadata and Spotlight
- File archives
- Time Machine
- Applications and Processes
- Application installation
- Document management
- Application management and troubleshooting
- Network Configuration
- Network essentials
- Advanced network configuration
- Network troubleshooting
- Network Services
- Network services
- Host sharing and personal firewall
- System Management
- Peripherals and drivers
- Print and scan
- System troubleshooting
Who should attend
- Help desk staff, technical coordinators, service technicians, and others who support Mac users
- Technical support personnel in businesses that use Mac computers
- Technical coordinators or power users who manage networks of computers running macOS, such as teachers and technology specialists who manage networks or computer labs
Knowledge of macOS and basic computer navigation
Everything required to complete the course. A laptop is provided for your use in the training room for the duration of the course.
A light lunch and refreshments are provided.
The course book is supplied for you to keep. (Value approx $85).
The cost of the certification exam is included, this may be taken at a later date (Value approx $295 inc GST).
Information about our venues including parking & transport map be viewed here.
We will send you a reminder prior to the course, please view our cancellation policy which can be viewed here. Please note there are late cancellation fees: within 72 hours a 50% fee and within 24 hours no refund.
Richard Gynes, MSc. ACT, ACTC, is an Apple Certified Trainer and service engineer. After studying design and photography Richard worked as a museum photographer in the UK, before moving to education.
His 25 years of experience in education includes: training teachers in video production, teaching photography and working as a Media Resources Manager in Secondary and Primary education. Since 2007 he has been conducting Apple Mac, iPad and software training in Australia.