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macOS Help Desk, 1 Day, Notting Hill, Melbourne, VIC
Mon. 1 May 2017, 9:30 am – 4:30 pm AEST
macOS Help Desk - Sierra
Apple Authourised Training Partner
1 day of Professional Training. Lunch and refreshments provided
This course examines the Macintosh operating system and a number of utilities used to manage Macintosh computers. It is designed for help desk staff and other support staff who require a greater depth of understanding when dealing with issues and when to escalate to qualified technicians. This course is for help-desk staff who are either familiar with Windows operating system support but are new to macOS support OR for Macintosh users who wish to strengthen their understanding of the Macintosh Operating system. It provides essential management strategies for anyone who has to support macOS.
The course will cover topics including:
macOS operation & Structure
Menubar, Finder, Dock, Environment
Configuration & Preferences
Utilities - Directory, Disk, Network, Keychain, Migration, Console, Activity, Profiles
Applications - Deployment
Apple Remote Desktop
Hardware - identification, diagnosis, remediation
Sources of information
Troubleshooting - strategies
System Integrity Protection
Who should attend
Anyone looking for good overview of macOS with an emphasis on providing Help Desk support
Windows users starting on a Help Desk.
Those wanting more knowledge to troubleshoot macOS
Mac users starting on a Help Desk
Everything required to complete the course. A laptop is provided for your use in the training room for the duration of the course, refreshments, a light lunch and a PDF or iBook of course notes.
Information about our venues including parking & transport map be viewed here.
We will send you a reminder prior to the course, please view our cancellation policy which can be viewed here. Please note there are late cancellation fees: within 72 hours a 50% fee and within 24 hours no refund.
Richard Gynes, MSc. ACT, ACSP, ACTC is an Apple Certified Trainer and service engineer. After studying design and photography Richard worked as a museum photographer in the UK, before moving to education.
His 25 years of experience in education includes: training teachers in video production, teaching photography and working as a Media Resources Manager in Secondary and Primary education. Richard has actively been involved with Apple computer and iPad deployments for many schools and businesses. Since 2007 he has been conducting Apple Mac, iPad and other software training in Australia.