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Live your best life (adults, 16+) (Civic Library)

Libraries ACT

Thursday, 10 May 2018 from 12:30 pm to 1:30 pm (AEST)

Live your best life (adults, 16+) (Civic Library)

Ticket Information

Type Remaining End Quantity
Adult ticket Sold Out Ended Free  

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Event Details

This program is suitable for adults.

Session 2 Your Courageous Self - Dealing with Difficult People – The Workplace Edition

Why is it that some people are simply a delight to work with whilst others can drive everyone around them to despair. How do you deal with an aggressive bully and remain calm; how do you work with someone who always says “yes, yes, yes, I’ll do it” and then never delivers, or perhaps, even worse, how do you manage the person who continually says no to every new suggestion or idea and saps the morale and creativity of everyone around them. The trick to dealing with people who make your life hell is to identify what motivates them and find ways of aligning what’s needed from them with their motivation and therefore creating a meaningful incentive for them to deal with you fairly.

This lecture identifies the most common types of difficult people; what motivates each different type of difficult behaviour and tips for how to respond effectively rather than react unproductively to difficult behaviours. 


Presented by Rhiân Williams, Dispute Management Services .

Please note:

  • Bookings are essential for this program as places are limited.  We are unable to accommodate participants who have not made a booking.
  • Please contact the library if you wish to amend or cancel your booking. This will enable others to participate in the program. 
  • Please arrive 10 mins early to allow time to check in; this assists the program to run on schedule.


Have questions about Live your best life (adults, 16+) (Civic Library)? Contact Libraries ACT

When & Where

Civic Library
Civic Square
London Circuit
Canberra, Australian Capital Territory 2601

Thursday, 10 May 2018 from 12:30 pm to 1:30 pm (AEST)

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Libraries ACT

Libraries ACT delivers public library services to the ACT community. It is the only public library service in Canberra, which is Australia's capital city, and serves a population of over 350,000 people.

Libraries ACT are also responsible for the ACT Heritage Library, which helps tell the stories of Canberra and its people. It collects, preserves, promotes and provides access to documents that record the lives of Canberra's residents.

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