Live Webinar | Managing stakeholder and customer expectations

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Tips and tricks for a great customer experience

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The customer is always right ... right?

Maybe not always – but customer service is more than this. It’s the ability to positively connect with the customer at all points of contact, to deliver the goods or services the customer expects.

This module will help you to build a solid understanding of customer service principles, and how to navigate moods and emotions in the workplace to create a positive customer experience.

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