$729.04

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Leading Customer Service Teams - 1 Day Course - Melbourne

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Location

Leadership Directions -Melbourne

31 Queen Street

Level 7

Melbourne, QLD 3000

Australia

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Eventbrite's fee is nonrefundable.

Event description
Leading Customer Service Teams - 1 Day Course

About this Event

One of the most desirable yet elusive aspirations in many organisations is to providing exceptional customer service, and leading a team to achieve this requires a specific set of skills.

Customers are now savvier than ever, with the ability to check up on anything you or your team says with a click on their smartphone. This course will give you the practical skills and techniques to guide your team to project a customer-centric approach and deliver your goods or services in line with customer expectations.

What you will gain:

  • Define what great customer service is for yourself and others.
  • Understand how the service-profit chain affects your organisation.
  • Identify ways to truly meet your customers’ needs.
  • Develop the essential skills to coach staff to deal with a variety of situations and customer interactions.
  • Learn how to build conversations with your customers or clients that result in win-win outcomes.
  • Respond to situations and complaints requiring escalation with the right approach and emotions.

What the course includes:

  • Lunch and refreshments
  • Hard copy workbook
  • Capped class sizes
  • eCertificate

Who should attend:

Team leaders, supervisors and managers leading teams interacting with internal or external customers. For team members, we recommend the one day Customer Service – Exceeding Expectations course available at Odyssey Training.

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Location

Leadership Directions -Melbourne

31 Queen Street

Level 7

Melbourne, QLD 3000

Australia

View Map

Refund Policy

Contact the organiser to request a refund.

Eventbrite's fee is nonrefundable.

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