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Ladies That UX | What on earth is service design?

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Location

Riverside Centre - Deloitte

Level 23

123 Eagle Street

Brisbane City, QLD 4000

Australia

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Event description

Description

Ever heard of the term or role "Service Design"?

Ever wondered what it is and if you should be doing it?

The wonderful Emily MacDonald will share with us what Service Design is, how it differs from UX Design and some key case studies and learnings from her experience.

Our second speaker, Nicky Watson, will share her experience dabbling in some service design projects, and how her skills in UX helped her upskill in this area.

Lastly, Emily and Nicky will run some exercises to help introduce you to a few key service design deliverables.

For catering and logistics purposes, please update your RSVP a day before the event (we will send you a reminder) if you can't make it. We appreciate your collaboration.


--- Catch Up Details ---

Date & Time: Thursday 21 February, 5:30pm to 8:30pm

Location: Deloitte Digital, Level 23, 123 Eagle Street, Brisbane, 4000


--- Schedule ---

5:30 pm - Welcome, Networking & food

6:00 pm - Introductions & Service Design

6:45 pm - Snack Break

7:00 pm - Activity

8:00 pm - Q&A, wrap up and chats


--- Speaker's Bio ---

GUEST SPEAKER - Emily MacDonald is a Service Design manager at Deloitte Digital. Emily has 5 years of experience working on projects to improve the end to end customer experience of products and services for clients across government, telecommunications, sporting, insurance, and fast-moving consumer goods. Her specialty is doing research and analysis to uncover how products and services operate and identifying areas to improve across process, staff, and systems.

Nicky Watson is a Product Manager at Josephmark. After gaining her Masters in Interaction Design, Nicky has been working in customer experience, research, and interaction design for a number of years, collaborating with brands in industries such as travel, banking, utilities, government, financial services, consumer industries, galleries, and not-for-profits.




Looking forward to seeing you there :)

Renee, Viv and Nicky
brisbane@ladiesthatUX.com

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Date and Time

Location

Riverside Centre - Deloitte

Level 23

123 Eagle Street

Brisbane City, QLD 4000

Australia

View Map

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