Why is it important to identify key risks and analyse performance data?

In the Aged Care Quality and Safety Commission's Aged Care Quality Bulletin #35 – November 2021, it was announced that guidance on home service delivery risks is soon to be released.

These guidance resources will assist governing bodies of home service providers to critically examine their organisation’s performance and consumer outcomes against 5 key risk areas:

• Organisational Governance
• Care planning and Assessment
• Clinical Care
• Vulnerable Consumers
• Management of Package Funds.

The Commission has stated that changes are being introduced in the way the Commission undertakes performance assessments and pre-site visit activities for home services. This will include requirements for providers to submit specific organisational and consumer information to the Commission ahead of the site visit to enable a pre-site review of the information

To meet the requirements of the Commission, it will require Home Care providers to have systems in place to collect, report and analyse data to identify risks. However, aside from these regulatory changes, it is just good practice to have strong and effective data systems in place to identify risks. Providing meaningful data to the governing body is essential. The foundation of that those data reports is a robust data management system.

Do you have control over your data or is your data controlling you? With bits and bytes being generated at exponentially increasing rates, your organisation may be overwhelmed when it comes to collecting, analysing, and interpreting data to manage risks. The key to the identification of risk is correctly interpreting the data and drawing conclusions that enable you to take corrective actions to minimise the risk of negative impacts. However, identifying risk means more than preparing for the worst; it also means taking advantage of opportunities to improve services, stay competitive and lower costs.

Overview

After this webinar, you will come away with a solid understanding of the performance data you need to identify both risks and opportunities. It will address the data you need to collect and best practice methods for collection. Using case studies and sample reports related to the 5 Key Risk Areas, these reports will be analysed to make meaning from the data.

Learning Outcomes

By the end of this webinar course, you will be able to:

✔ Explain the 5 Key Risk Areas

✔ Design data reports are appropriate for each of the 5 Key Risk Areas

✔ Describe the collection of valuable data so it is comprehensive, searchable and organised

✔ Analyse the data to identify trends, patterns and risks

✔ Interpret the data and determine actions

✔ Explain the roles of management and the governing body in analysing risk and performance data

✔ Review existing data management systems to identify gaps and develop solutions

Recognition

All attendees will receive a Statement of Attendance upon completion of an assessment as evidence of Continuing Professional Development hours.

Who will benefit most from this webinar?

Those involved in the management reporting and analysis of data such as service managers, quality coordinators, finance team, Information Technology team and members of the governing body.

Benefits to providers and consumers

It will assist providers to meet the Aged Care Quality Standards by equipping the organisation to effectively utilise data to identify and manage risk. Improved analysis of data can directly support improved care and services that benefits consumers.

Date:

• 22nd February 2022

Times:

• 1.00pm - 4.00pm – New South Wales, Victoria, Tasmania and the Australian Capital Territory
• 12noon - 3.00pm Queensland
• 12.30pm -3.30pm - South Australia
• 11.30 -2.30pm - Northern Territory
• 10.00am - 1.00pm - Western Australia

Inclusions

• PDF of PowerPoint presentation
• Downloadable workbook
• Downloadable tools and resources

Learner requirements

• Computer or mobile device
• A stable internet connection (broadband/4G+ recommended)
• Speakers and a microphone are optional

Investment: $ 397 plus GST

Views of previous attendees

• "Great information shared - enjoyed how it was delivered" - Carlee Dreyer (Lifestyle Coordinator Home Care, Carinity Home Care)

• "Lorraine provided comprehensive yet manageable training course supported by excellent resources." - Maxine Goodwin (Social Connection Case Manager, Open Support)

Facilitators:

• Lorraine Poulos - is a Registered Nurse, Grad Cert. Health Service Management, Fellow Case Management Society of Australia, Qualified Lead Auditor Quality Systems, Certificate 1V Workplace Training, and Education

• James Lim - works within the public and private community service has provided him with a wealth of experience in change management, integration of services, governance, risk management, and improving customer care experience and delivering quality services.

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