$850

ITIL Foundation

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Location

IT Futures

424 Saint Kilda Road

Melbourne, VIC 3004

Australia

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Refund Policy

Refunds up to 30 days before event

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Description

This course, based on the ITIL best practice service lifestyle approach, provides IT managers, practitioners and anyone who uses IT services with a practical understanding of the key concepts, principles, processes, and functions that enables successful IT Service Management (ITSM) provision. The course intent is to provide proven practical guidance on how to successfully introduce an integrated ITSM framework and how best practices can be adopted and adapted within a student’s organisation.

  • Lesson 1: Review of IT Service Management (ITSM) and IT Infrastructure Library (ITIL)
  • Lesson 2: Service Lifecycle Approach
  • Lesson 3: Service Strategy
  • Lesson 4: Service Design
  • Lesson 5: Service Transition
  • Lesson 6: Service Operation
  • Lesson 7: Continual Service Improvement
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Date and Time

Location

IT Futures

424 Saint Kilda Road

Melbourne, VIC 3004

Australia

View Map

Refund Policy

Refunds up to 30 days before event

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