• 8.30-10.30am

Industry 4.0 Project Teams Breakfast and Masterclass

• 10.30-11am

Team and PD delegates Networking Morning Tea

• 11am-1pm

Responsive Innovation PD Session incorporating:

Effective engagement through a distance learning environment:

• Increased focus on online and distance learning
• Virtual classroom management
• Skills in maintaining a relationship with students when distance prevails; and
• ‘Mental’ proximity, its features and benefits in a face-to-face and distance environment

Customer expectations:

• The ‘Maths' involved
• The dimensions of Quality, Service and Price specific to each customer
• Using simple tools to gather and analyse the data; and
• Measuring the RTOs success in meeting the needs and the implications if we don’t.

• 1.00-1.50pm - Lunch (followed by PD Session)
• 1.50–4.15pm - PD Session (continued)

Prevention – managing the impact of compliance on the student’s experience:

• A proactive solution in reacting to compliance issues identified at audit;
• Determining the impact or potential impact that compliance issues with Marketing, Training and Assessment, and Trainer Assessor ‘qualifications’ may have had on past student performance;
• Strategies to overcome the impact on past, current and future students; and
• Action planning time frames and informing the regulator.

'Self-assurance' and how it is achieved to confirm compliance:

• Audit methodologies that focus on quality outcomes and self-assurance as part of an RTOs quality management system;
• Self-assurance as a tool for ongoing continuous improvement;
• How to implement the process in a manner that may be different to internal audit or internal review processes;
• Training staff to manage the self-assurance process and the benefits to be gained; and
• Achieving the ‘Keys to the Treasure Chest’.

4.15pm - Close and wrap up of the day

4.30–6.30pm - ITECA Christmas Function – members/aspiring members only.